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Appendix A - Contacting Firetide

Dealer Provided Technical Support and Warranty Services

If you need additional technical assistance, please contact your

Firetide dealer directly. All authorized Firetide dealers are trained

and authorized to provide technical support and warranty services

for our products and have qualified technical staff available to help

you build and maintain your Firetide mesh network.

Firetide Provided Technical Support

You can also get technical support from Firetide. Simply email sup-

[email protected], or call 1-877-FIRETIDE, extension 2, or +1 408

399 7771.

Product Returns

Please contact your Firetide dealer for instructions on returning

defective or damaged products for repair or replacement. Do not

return products to Firetide, Inc. Please keep all original packaging

materials in the event they are needed to return the product for ser-

vicing.

1 HotPort 6000 Series Mesh Nodes

Sales Assistance

If you need additional HotPort wireless mesh nodes or accessories,

please contact your Firetide dealer directly. If you do not know your

dealer's name, simply email [email protected] and we will send

you the dealer information you need. To help us provide the best

service possible, be sure to include your phone number, address,

and the serial numbers of the HotPort nodes at your location.

February 2007