Alcorrect JoneR GO Podręcznik użytkownika - Strona 12

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Troubleshooting

Issue
Cannot turn on the device
Fails to recognize your voice message.
The translation result does not make
sense.
The translation is not working or the
speed is very slow
Fails to recognize the photo and
translate.
Only 3 languages available for offline
translation
Google Map cannot locate my position.
Solution
1.
Make sure you pressed the 'Power Button' on right side
instead of the 'Home Button' on the front;
2.
Charge the device until a battery sign appeared on
screen
1.
Make sure you selected the right language and press
the correct microphone button;
2.
If the surrounding is noisy, try to speak louder and
closer to the translator;
3.
Make sure the network connection is stable;
4.
Restart the device.
1.
Make sure you selected the right language and press
the correct microphone button;
2.
If the surrounding is noisy, try to speak louder and
closer to the translator;
1.
Restart the device
2.
Use another WiFi network or personal hotspot. If you
are connecting with a public network, make sure there
are not too many people using it at the same time,
because that may affect the network speed.
1.
Retake the photo and focus the camera. Make sure you
select the right language and the texts need to be
translated are clearly shown;
2.
Restart the device;
3.
Use another WiFi network or personal hotspot. If you
are connecting with a public network, make sure there
are not too many people using it at the same time,
because that may affect the network speed.
Follow the steps in
other offline languages.
Follow the steps in
location service.
'Offline
Translation' to download
'Google
Map' to turn on the