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User Guide

Troubleshooting for email address changes

My email address is not valid
If you access your BlackBerry® Internet Service account automatically each time you visit the BlackBerry Internet Service web site, and
you switch to a new BlackBerry device, you must validate your integrated email addresses and your BlackBerry email address. The BlackBerry
Internet Service prompts you to type the password for each email address. You do not receive email messages from this email account
until you type the password for your email addresses.
If you change information (such as a password) for an integrated email address and you do not update this information on the BlackBerry
Internet Service web site, the email address will not be valid. You do not receive email messages from this email account until you update
your information.
1.
On the BlackBerry Internet Service web site, on the Services and Settings web page, click Email Accounts.
2. Click the email account that is not valid. Click Validate.
3. Change your email account information.
4. Click Save.
Note: Depending on your integrated email address, you might not be able to validate the email address from the BlackBerry Internet
Service web site. For more information, contact your email service provider.
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Changing email address information