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User Guide

BlackBerry devices

BlackBerry device basics

About switching devices
Your BlackBerry® device links to the BlackBerry® Internet Service. If you switch your device, you must update the device PIN on the
BlackBerry Internet Service web site or call your wireless service provider. When you log in to the BlackBerry Internet Service web site,
you must provide the new device PIN. If you do not update the device PIN, email messages continue to be sent to your previous device.
If you access your BlackBerry Internet Service account automatically each time you open the email setup application or the BlackBerry
Internet Service web site, the BlackBerry Internet Service detects that you have a new device. The BlackBerry Internet Service prompts
you to type the password for each integrated email address. If you have a BlackBerry email address, the BlackBerry Internet Service prompts
you for this password also.
Depending on your wireless service provider, you might not be able to switch devices.
If you want to use BlackBerry Mail, you can only switch to a BlackBerry device. BlackBerry enabled devices do not support BlackBerry Mail.
Related topics
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Update device information
When you switch devices, the BlackBerry® Internet Service automatically detects that you have a new BlackBerry device and prompts you
to switch devices. If you accept, the BlackBerry Internet Service completes your device change. If you decline, you must update your device
information at a later time.
If you automatically access your BlackBerry Internet Service account when you open the BlackBerry Internet Service web site, the BlackBerry
Internet Service prompts you to validate your email addresses.
1.
On the BlackBerry Internet Service web site, on the Services and Settings web page, click Change Device.
2. Type the new BlackBerry device information.
3. Click Save.
Find your PIN and IMEI, ESN, or MEID
Depending on your wireless service provider, your BlackBerry® device will have either an IMEI, ESN, or MEID.
Perform one of the following actions:
• On your device, in the device options, click Status.
• Search for the PIN and IMEI, ESN, or MEID information on the outside of the box that your device came in.
• Turn off the device and remove the battery. Search for the sticker with the PIN and IMEI, ESN, or MEID information.
BlackBerry devices
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