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BlackBerry Enterprise Server for Microsoft Exchange Wireless Calendar Synchronization Technical Advisory

Practice

avoid certain time zones

avoid synchronizing new

meetings with start dates

before the BlackBerry device

was activated

avoid using Microsoft Outlook

Web Access to create or

change meetings

use Microsoft Exchange

System Manager

Resetting the BlackBerry device calendar

If calendar entries on the BlackBerry® device are not synchronized correctly with Microsoft® Outlook®, instruct

users to reset their BlackBerry device calendar to synchronize the calendar entries in Microsoft Outlook to the

BlackBerry device. Instruct users to perform one of the following actions:

•

reset the BlackBerry device calendar using the BlackBerry® Device Manager

•

reset the BlackBerry device calendar on the BlackBerry device (BlackBerry® Device Software version 4.0 or

later only)

Reset the BlackBerry device calendar using the BlackBerry Device Manager

Users must be running the BlackBerry® Device Manager on their computers to perform this task.

Turn off calendar synchronization

Remove any incorrect or unwanted entries from the Microsoft® Outlook® calendar.

2. Connect the BlackBerry® device to the computer.

3. Start the BlackBerry Device Manager.

4. In the BlackBerry Device Manager, double-click Synchronize.

5. On the Configuration tab, click Configure synch.

6. Clear the Calendar check box.

7. Click OK.

8. Click Close.

Recommendation

When time zones are mistakenly listed as having Daylight Saving Time, Microsoft Exchange experiences

issues. If possible, set your BlackBerry device to a time zone with an equivalent offset from Coordinated

Universal Time (Greenwich Mean Time). This might result in difficulties when one of the two time zones

switches to, or from, Daylight Saving Time. For more information visit http://na.blackberry.com/eng/support.

On the BlackBerry Enterprise Server, the wireless calendar synchronization feature works only for new entries

with start dates within the previous 30 days. An additional restriction exists with Microsoft Exchange: the

wireless synchronization feature does not synchronize new entries with start dates before the activation time

of the BlackBerry device. This restriction applies only to wireless calendar synchronization. The BlackBerry

Device Software synchronizes calendar entries successfully regardless of the start time of the entry.

Using Microsoft Outlook Web Access to create and change meeting requests might cause issues with wireless

calendar synchronization on the BlackBerry Enterprise Server. Create, modify, accept, and reject meeting

requests using the BlackBerry device, not Microsoft Outlook Web Access.

Use the Microsoft Exchange System Manager to install new versions of the cdo.dll file. Certain versions of the

Microsoft Exchange Server and the Collaboration Data Object (CDO) for the Microsoft Windows® operating

system are incompatible. The Microsoft Exchange System Manager tool tracks compatible versions of the

Microsoft Exchange Server and the CDO for Microsoft Windows and makes sure that the cdo.dll file you install

is compatible with your Microsoft Exchange Server.