BlackBerry Policy Service
SDR 175714
If you move users to a different BlackBerry Enterprise Server, for some user accounts, the BlackBerry Policy Service might use
the source server's SRP address or IT policy commands instead of the destination server's SRP address. As a result, the correct
IT policy might not be applied to users until you restart the BlackBerry Enterprise Server.
SDR 171638
In certain circumstances, the BlackBerry Policy Service sends the update service data command to a BlackBerry device after it
sends the switch service command to the BlackBerry device. As a result, the BlackBerry device might receive incorrect SRP
information.
Logging
SDR 180187
When a BlackBerry device is activated over the wireless network after the initial wireless activation, a log entry for the
activation is repeated three times in the BlackBerry Messaging Agent log file.
SDR 178356
If the BlackBerry Enterprise Server tries to file a message to a folder ID that does not exist, an error condition is not returned
to the user's BlackBerry device, and no information about the error is written to the BlackBerry Messaging Agent log file.
SDR 153791
If the EnableExceptionStackTrace registry key is enabled, first chance exceptions are logged and might be recognized as an
uncaught exception by the monitoring software used in your environment.
SDR 61188
The "PollForMissingApps failed" error is written to the BlackBerry Policy Service log file after the log information for all users
on the BlackBerry Enterprise Server is written to the log file. This log line may be confusing because the information that
precedes it does not give more details.
Monitoring
SDR 166533
If you restart the BlackBerry Dispatcher with no SRP connection, the dispSysHealthSRPTotalSecNotConnected SNMP object
might report an incorrect value.
Setup application
SDR 177085
When upgrading from BlackBerry Enterprise Server version 4.1 SP4 to BlackBerry Enterprise Server version 4.1 SP5 or later, the
following error might display: "Failed to check the component GUID. Refer to the installation log for more information. Setup
will now exit."
Workaround
Create a temporary registry key named Components in
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18.
Delete this registry key after the installation process completes successfully.
SDR 169735
The BlackBerry Enterprise Server setup application might stop responding at the Preinstallation Checklist screen.
SDR 135348
A user with the junior help desk administrator role has the ability to modify the mapping between the BlackBerry Enterprise
Server and the environment's instant messaging server during the installation process. If a user does not select the appropriate
mapping settings during the installation process, your instant messaging service could be disrupted.
Release Notes
15
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