RIM Confidential and Proprietary Information - Beta Customers Only. Content and software are subject to change.
Option
Client Certificate
I can't connect to a Wi-Fi network
Try one of the following actions:
•
On the status bar, tap and verify that the switch is set to On.
•
The connection might have timed out. Try connecting again.
•
Your tablet might be too far away from the wireless access point or wireless router to connect. Move your tablet closer
and try connecting again.
•
Verify that you're in a Wi-Fi® coverage area. If you're connecting to a home network, see if other wireless devices are able
to connect. If you're connecting to an enterprise Wi-Fi network or a hotspot, talk to your administrator or an employee at
the hotspot.
•
Verify that the time on your BlackBerry® PlayBook™ tablet is synchronized with the network time. If the times are
different, it could prevent your tablet from connecting (for example, if connecting to the network requires you to have a
certificate on your tablet and the certificate has an expiration date).
•
If the Wi-Fi network doesn't appear the list of available networks, the network might be hidden. If you know the network
name, try connecting to it manually.
•
Verify that the options for the Wi-Fi network are correct. To find out what options to use, for a home network, refer to the
information that came with your router; for an enterprise Wi-Fi network, talk to your administrator; for a public hotspot,
refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how
to connect.
•
If you switched Wi-Fi networks manually, try switching to another Wi-Fi network.
•
If you are using the Push Button Setup method, verify that the access point uses Wi-Fi Protected Setup™, and that it has
been set to send its profile. Verify that another device is not also attempting to connect at the same time, and that not
more than one access point within range is in this mode. For more information, see the information that came with your
router.
•
If you use PEAP, EAP-TLS, EAP-FAST or EAP-TTLS to connect to a Wi-Fi network, verify that you have installed the root
certificate for the certificate authority server that created the certificate for the authentication server. The certificate must
be transferred to your tablet before you can connect to the network. For more information, talk to your administrator.
•
If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your tablet.
The certificate must be transferred to your tablet before you can connect to the network. For more information, talk to
your administrator.
•
To view details about your tablet and the network you're connected to that might help with advanced troubleshooting, on
the status bar, tap > Wi-Fi. In the lower-right corner, tap [info].
24
Description
If necessary, set the authentication certificate that your tablet should use to connect
to the Wi-Fi network. If the network requires a certificate, you need to transfer it
to your tablet before you can connect. For more information, talk to your
administrator.
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