DirecTV D10 Biuletyn techniczny - Strona 2
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Drukuj stronęTechnician Bulletin
Issue 17 2010 – 10.25.10
Diagnostic
Code
A problem was detected
reading your internal storage
14-xxx Internal
device. This may be a simple
Storage Error
initialization error or a critical
Detected.
fault. Please reboot the box
now. That may fix the problem.
A problem was detected
15-xxx Internal
reading your internal storage
Storage Error
device. This may be a simple
Detected.
initialization error or a critical
fault.
(HR24 / H24 only) This error
16-xxx MRV
indicates a failure of the
Failure
internal MRV hardware.
A problem was detected
21-xxx Internal
reading your internal storage
Storage Error
device. This may be a simple
Detected.
initialization error or a critical
fault.
40-xxx ODU
Alignment
Non-SWiM. Fails basic
Problem/Signal
+13/+18 ODU test for signal.
Distribution
Problem
41-xxx ODU
Alignment
SWiM only, tuners locked but
Problem/Signal
missing guide data.
Distribution
Problem
42-xxxODU
Alignment
Non-SWiM, tuners locked but
Problem/Signal
missing guide data.
Distribution
Problem
43-xxx ODU
Signal levels more than 5
Alignment
points below IV levels. This
Problem/Signal
can be level issue with tuner 1,
Distribution
tuner 2 or both tuners.
Problem
Your receiver might be
44-xxx Second
incorrectly configured or
Tuner
incorrectly connected to tuner
Connection
2. This is an IV test similar to
Problem
the test for error 43.
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Issue
Attempt reboot but replace if problem continues.
Diagnostic code 15 indicates the drive is accessible but does not
pass integrity tests. Replace the receiver.
Replace the receiver.
Attempt reboot but replace if problem continues.
Verify all satellite positions that the receiver is supporting using
the signal meter screen to verify transponder signal levels.
Check for BBC‟s on non-SWM installs connected to the Hx and
HRxx products. Verify cabling from the ODU to the STB. Check
for crimped or frayed cables, splitters, barrels and wall plates that
may need replacement. Use a Super Buddy or an AIM meter to
verify: (Signal) Power levels- -approx. -30‟s to -40‟s dbm ES/NO
(AIM) C/N (Super Buddy) - greater than 10dB for KA/KU ES/NO
(AIM) C/N (Super Buddy) - greater than 10db for KA/KU. If levels
are below spec, check the alignment of the ODU.
If non-SWiM ODU, verify 2 cables are present and connected. If
present, follow troubleshooting steps for diagnostic codes 40, 41,
42, 43. If not present, correct or go to the system setup and set
the box for single tuner. Note that an IV waiver may be required.
Resolution / Troubleshooting
2