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WARNING: To reduce the risk of personal injury, unplug the vacuum cleaner before performing

maintenance/troubleshooting checks.

Problem

Is there an accessory missing?

Why won't the vacuum cleaner

pick up?

Why won't the accessories pick up

properly?

What do I do if an accessory/the

unit becomes damaged or broken?

Why is dust escaping from the

vacuum?

Why does my vacuum cleaner have

no power?

Why does the vacuum cleaner

cut out?

What do I do if the unit becomes

damaged or broken?

FAQ

Solution

• Check the 'Getting Started' page in this guide or the box that the machine came in to make

sure that the part is definitely included in your unit.

• If it is missing, we're here to help. Simply call us on AU 1300 829 287 / NZ 0800 829 695

• The filters may need cleaning, please refer to the 'Maintenance" section (pg 7-8)

• The separator may be clogged, please refer to the 'Maintenance" section (pg 8)

• There may be a blockage in the hose, please check the hose and remove the blockage

• The dirt container may be full or blocked, please refer to the 'Maintenance" section (pg 6)

• The dirt container may be incorrectly installed, please ensure the dirt container is locked in place

• The accessory may be blocked – remove any blockages.

• Please check if the damage is with the accessory or the unit. To do this, firstly remove the

accessory from the unit and check if there is suction from the hose. If there is suction from

the hose this confirms that the damage is with the accessory.

• If having done the above checks, checked the hose for blockages and cleaned the filters

there is still no suction/limited suction from the hose, please call our Dirt Devil Service Line

AU 1300 829 287 / NZ 0800 829 695

• The filters may not be installed correctly, please refer to the 'Maintenance" section (pg 7-8)

• The dirt container may be full or blocked, please refer to the 'Maintenance" section (pg 6)

• The filters may need cleaning, please refer to the 'Maintenance" section (pg 7-8)

• There may be a blockage in the hose, please check the hose and remove the blockage

• It may not be plugged into the electrical socket correctly. Ensure that the plug is pushed into

the electrical socket securely

• The electrical socket may not be working. Check the fuse or breaker and consult an electrician

• The motor thermostat may have tripped. Switch off and unplug the vacuum cleaner. Check

the unit for blockages, clean the filters – please refer to the 'Maintenance" section (pg 6-8)

and clean the separator – please refer to the 'Maintenance" section (pg 8). Leave the

vacuum cleaner for 24 hours before switching the vacuum cleaner back on

• The motor is equipped with a thermal cut-out. If for any reason the unit should overheat, the

thermostat will automatically turn the unit off. Should this occur, unplug the vacuum cleaner

from the electrical socket and turn off the switch. Remove and empty the dirt container.

Check the hose for blockages. Clean the filters. Allow the unit to cool for approximately

1 hour (if you have cleaned the filters you will need to wait 24 hours for the filters to dry

before putting them back in the machine)

• We're here to help. Simply call the Dirt Devil Service Line on

AU 1300 829 287 / NZ 0800 829 695 or visit dirtdevil.com.au

Dirt Devil Service Line: AU: 1300 829 287