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7. Warranty

Brand-new wood-burning stoves from Docherty Group come with a 5-year warranty. The

warranty includes manufacturing or material defects and burn-through of the main body as a

result of correct operation.

Any claims during the warranty period should be directed to the dealer who sold the stove.

All stoves from Docherty Group come with their own individual serial number this can be

found on the data plate affixed to the appliance. This may be located either on the back of

the stove or within the storage area beneath the stove. Please quote stove model and serial

number to your dealer in connection with any service enquiries.

In the event of warranty repairs, a signed and dated invoice must also be produced, showing

the dealer's name.

The warranty does not cover dismantling, transport and reassembly of your stove.

No compensation will be granted for:

• Damage during transport

• Damage to other articles resulting from use of the stove

• Damage arising from incorrect operation or use, such as overheating – avoid this by

reading the operating instructions carefully

• The directions in the operating instructions have not been followed

The stove is supplied with wearing parts (also referred to as perishable or moveable parts),

which are to be replaced due to usage of the stove.

These parts are not covered by the warranty – how often they are to be replaced is individual

and depends on the stove usage. These components include (but not limited to) the following:

Vermiculite panels or chamotte (if fitted) - baffle plates – all seals – operational handles.

Other items not covered by the warranty include glass, ceramic tiles and soapstone. Should

any of the above mentioned need replacing, new parts can be ordered from your dealer.

Grate (if fitted), electronic components (if fitted) and manual air controls carry a 24 month

warranty.

The stove installation must be signed off (certified) by a registered installer, Building Control

Body or local authority to validate the manufacturer's warranty. The warranty is null and void

if this is not adhered to.

Regular maintenance of the stove and annual servicing and the need to have the chimney

swept at least once a year to prevent overheating and premature failure of components.

Proof of which must be available at any time of a warranty claim. Please see section 6 for

further details on cleaning and maintenance.

Regular maintenance, annual servicing and the requirements under Building Regulations to

have the chimney swept at least once a year (we recommend twice a year) to prevent

overheating and premature failure of components. Proof of which must be available at any

time of a warranty claim.

Warranty claims are only accepted and processed for the purchaser.

When transferring items for warranty, the purchaser is obliged to inform and eventually

document the type label of the product and a detailed description of the defect (e.g. in which

mode and how the defect manifests, how long after combustion, description of operation of

the item before the defect etc).