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AP FREEDOM
Appendix A

Technical Support

American Products can be contacted for any issues that arise with the supplied product.
Technical assistance is available 9am to 4pm central standard time.
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Toll Free: (855) 736-2135
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Phone: (417) 736-2135
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Fax: (417) 736-9535
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Web: www.amprod.us
When calling, please have available, or if faxing or emailing, be sure to provide:
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Part Number
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Serial Number
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Date of Purchase
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Date of Installation

Warranty Policy

Enclosures designed and manufactured by American Products shall be warranted to be free
of defects in material or workmanship for a period of 5 years (U.S. & Canada) and 3 years for
International deployments from the date of shipment. Should the product be proven to be
defective, American Products will have the option to repair or replace the product. Items included
with the enclosures, not manufactured by American Products, will carry the original manufacturer's
warranty.
It is the responsibility of the buyer to communicate any special environmental concerns in which
the enclosures will be utilized. Special materials may be required to allow for proper corrosion
resistance for harsh environments. The warranty does not cover enclosures used in applications and
environments for which they were not designed. Warranty does not cover abuse, modifications by
others or reimbursement for unauthorized rework. At no time will American Products reimburse
purchaser for unauthorized rework on any product.
Under no circumstances is American Products liable for any consequential damages, liquidated
damages, loss in profits or revenues, costs of capital, downtime costs or damages related to our
product performance.
Warranty Claims
Enclosures found to be defective will be repaired or replaced with the same or comparable product.
All warranty claims must be communicated to our customer service (855) 736-2135 department to
obtain an RMA number. For warranty claims in the USA and Canada, freight will be managed and
paid by American Products. For warranty claims outside of the USA and Canada, the customer will
be responsible for managing the freight and freight expenses. Products being returned from other
than US or Canada are to be returned to the factory in Strafford, MO to receive warranty resolution,
once approved with an RMA.
Except for the express warranty stated above, American Products makes no other warranties with
respect to the product, expressed or implied, including but not limited to merchantability or fitness
for a particular purpose.
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