American Rotary AUL 208-240V Manual do utilizador - Página 6

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PRODUCT RETURN POLICY

This policy covers the return of American Rotary products (excluding Warranty returns, which are covered by

a separate policy) . Under this policy, original Purchaser may return product to American Rotary, with its PRIOR

APPROVAL*, for credit under the following terms and conditions:

VALID RETURNS

The unit must have been purchased within thirty (30) days from the American Rotary corporate sales team or

one of its corporate run ecommerce stores to be eligible for direct return (see below as some restrictions may

apply) and cannot have been installed or energized . If purchase was made through a third party such as an

American Rotary OEM Re-seller or Premium Re-seller please contact them directly . Any product whose carton

has been opened (seal broken), installed, or has been marked on in any way is not considered suitable for

resale, and will not be accepted for credit . Special order units are not returnable .

OFF THE SHELF STOCK UNITS AND MODIFIED STOCK UNITS

Units that are defined as off the shelf stock are units such as NON-MODIFIED AR, AD, ADX, and DIY stock

panels . These units are subject to a 25% restocking fee and the return MUST be initiated within 30 days of the

purchase . Customers must return the product to the American Rotary warehouse**, freight prepaid . The product

carton should be packed in the same condition as it was shipped, with adequate protection from damage (We

highly recommend that customers take photos of the return as American Rotary is not responsible for shipping

damage and such damage will be deducted from the refund) . Upon receipt, the product will be inspected,

tested, and evaluated . If the product is found not to be in "as-new" re-sellable condition, the customer will be

notified and will be offered the option of having the product returned to them, freight collect .

Units defined as modified are units which have been modified or upgraded from the original stock condition by

American Rotary . Examples include, but are not limited to: factory installed accessory upgrades such as: timer

kits, wireless remotes, installed breakers, receptacles, etc . Modified units are subject to a 25% restocking fee

and all other terms to be deemed a valid return must be met .

SPECIAL ORDER/CUSTOM MADE UNITS

Special order or custom-made units are defined as any unit that the customer has requested a special design or

variation of the original product . These are any units that need to be specially made for the customer or a product

that is not kept in stock on the shelf at American Rotary warehouses . Examples include, but are not limited, to white

labeled products for OEM's, the AMP, AI Industrial, AUL, TEFC, Special Nema Enclosures or any other "customized"

unit . These units have been specially designed and crafted and will not be able to be returned for any reason .

REFURBISHED/SCRATCH AND DENT UNITS

These units have been discounted due to flaws in craftmanship or handling damage and are not returnable .

Each unit has been tested and inspected to ensure proper mechanical and electrical functionality .

PRODUCT MUST BE IN ITS ORIGINAL UNOPENED, UNMARKED CARTON

Any product whose carton has been opened (seal broken), installed, or has been marked on in any way is not

considered suitable for resale, and will not be accepted for credit .

*PRIOR APPROVAL: Contact American Rotary Return Merchandise Authorization Team to obtain the proper

authorization and instructions for your return .

**Valid Returns must have been purchased from the American Rotary corporate sales team or one of its

corporate run ecommerce stores to be eligible for direct return . If purchase was made through a third party such

as an American Rotary OEM Re-seller or Premium Re-seller please contact them directly .

6 | User Manual R2 .3