Canon imageFORMULA DR-M160II Manual de serviço - Página 21

Procurar online ou descarregar pdf Manual de serviço para Scanner Canon imageFORMULA DR-M160II. Canon imageFORMULA DR-M160II 36 páginas.

VI. Authorized Servicer Program

The Authorized Servicer program enables Canon distribution product resellers to

become Authorized Servicers (authorized to service the Canon products they

resell). Refer to the Authorized Servicer Program Guide, found in the Download

Center of the

e-Support Center Web Site

Solutions section of the

Authorized Servicer become familiar with Canon USA's business processes and

the resources that are available to assist them.

Canon USA's Engineering Services and Solutions Division's Business Relations

and Administration department is available to answer questions regarding this

program. The Business Relations and Administration department can be reached

at 631-330-2335 Monday through Friday 9 A.M. to 5 P.M. E.T..

The ASCR system is used to link the customer's product serial number to the

Authorized Servicer. If a customer contacts the CITS help desk, and warranty

or post-warranty service is required, the Authorized Servicer who is registered

to that customer's product is dispatched. Unregistered units will be serviced

by a third party service company.

The Authorized Servicer must register the customer's product serial number

in the ASCR system to be eligible for warranty reimbursement.

The ASCR System can be accessed through Warranty section of the

Support Center Web

sub-tab. Select "Click here to enter or manage your ASCR records now!" to

enter each serial number into the system that you intend to provide service

and support. All service dispatches for that product will be emailed to your

dealership.

Figure 4 – e-Support: ASCR Web Page

imageFORMULA DR-M160II Service Guide

and on the Engineering Services and

ISG Central Web Site

Site. Click the "Warranty" Tab followed by the "ASCR"

imageFORMULA DR-M160II Service Guide

for details to help a Dealer or

June 2014

Page 16