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C. Post-Warranty Support
1. CarePAK Extended Service Plans
The eCarePAK extended service plans can be purchased in bulk by a
distributor or dealer, who then sells the eCarePAK to their customers. Up
to 4 years extended coverage plans are available.
The Canon CarePAK Extended Service Plans enable the customer to
extend the service coverage on their Canon product beyond the one (1)
year limited warranty. They provide the customer toll-free telephone
support, and if needed, Exchange Service for their Canon product for the
duration of the extended coverage. A customer can purchase a 1 to 4
year extended coverage plan.
Note:
CarePAK coverage cannot be extended beyond the original term
purchased.
The CarePAK Extended Service Plan must be purchased during the
product warranty period, and goes into effect on the day the original
warranty expires.
The CarePAK Extended Service Plan does not include coverage for any
consumables, such as paper.
Reimbursement to the Authorized Servicer during the CarePAK
Extended Service Plan is through the e-Tag System. See
p. 24.
2. Purchasing an eCarePAK Extended Service Plan
A customer (end-user) can purchase an eCarePAK Extended Service
Plan from the dealer or reseller who sold them the machine. Only an
authorized dealer or distributor can purchase an eCarePAK from Canon.
eCarePAK orders must contain the following information:
Reseller's e-mail address, name, and address
Customer's e-mail address, name, and address
The device's model number, serial number, and purchase date
3. Registering an eCarePAK Extended Service Plan
Canon USA registers each eCarePAK, and provides the customer with
the terms and conditions that pertain to their purchased eCarePAK
Extended Service Plan via U.S. Mail.
Note: Any questions on eCarePAKs should be asked via e-mail message
imageFORMULA ScanFront 330 Service Guide
imageFORMULA ScanFront 330 Service Guide
"e-Tag,"
on
April 2014
Page 16