Comat Releco CMS-10R Series Perguntas frequentes - Página 5
Procurar online ou descarregar pdf Perguntas frequentes para Sistemas de controlo Comat Releco CMS-10R Series. Comat Releco CMS-10R Series 7 páginas. Messaging system
Também para Comat Releco CMS-10R Series: Breve manual de instruções (2 páginas)
Imprimir página- Where can I find the invoice for my purchased service profile?
➔ This can only be viewed by the Owner of the device, in the IoT Portal under Service profile/Service profile history.
- Where can I buy SMS packages?
➔ Only the Owner of the device can do this in the IoT Portal under Service profile/Purchase SMS Packages.
- Where do I see the invoice for my purchased SMS packages?
➔ Only the Owner of the device can see this in the IoT Portal under Account Settings/SMS Package/SMS Package History
or under Account Settings/SMS Package.
10. FAQ Applications
- Can outputs be controlled automatically?
➔ Yes, e.g. by having an activated input send a corresponding message to the output as an SMS control.
- How can a voice message be generated from an e-mail by an external service provider (e.g. a monitoring device)?
➔ eCall or another provider is recommended to create an account and set up the corresponding service.
11. FAQ Troubleshooting
- How can measurement errors of the analogue inputs be corrected?
➔ Adjust the Min. and Max. value under the corresponding input according to the deviation (+/-).
- Why is the device not connected?
➔ Check on the unit whether 2G, 3G or 4G is lit and RUN is flashing.
Check the Connection status in the IoT Portal under Overview (Connected or not connected: Last connection: dd.mm.yy).
Update the connection status with Refresh or F5.
- How can the mobile network connection be improved?
➔ Check the signal strength (2G < -102, 3G < -103.7, 4G < -93.3 dBm) and provider (Swisscom for CH) in the IoT Portal
under Overview/Connection/Mobile network. Otherwise install a magnetic base antenna with 2.5m cable or an external
antenna with 5m cable (Link) and appropriate antenna extension of 5, 10 or 20m.
12. FAQ Device information
- Where can I find the equipment information and documents for the CMS-10R?
➔ You can find Product brochures, data sheets and other documents about the devices and their accessories on our
website (Link).
- Where can I find further CMS-10R documents?
➔ User manual (Link)
➔ CAD-Files (Link)
➔ Datasheets (Link)
➔ Service profiles (Link)
➔ Product brochure (Link)
➔ Release Notes (Link)
➔ Accessories (Link)
13. FAQ App
- Where can I find the app for the CMS-10R?
➔ The App ComatReleco IoT portal for Android can be found in the Google Play Store (Link) and for iOS in the
App Store (Link).
- Why am I not receiving push messages on my mobile phone device?
➔ The operating system iOS (at least version 6) or Android (at least version 9) must be up-to-date. The app is available for free
download from the
Apple Store
or
Google Play
Store.
(Link
to OnePager: CMS-10R, Android App, battery optimization)