Ampler Curt Manual do utilizador - Página 13

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Troubleshooting the
Firmware update
V1.1, 24.04.19
Electric system support
controls the hardware). To guarantee the best riding
experience, we recommend keeping your bike's Firm-
ware up to date.
Firmware update is done via the Ampler mobile app. If
your bike is connected to the app, you will get a noti-
fication in your app about the new available Firm-
ware. Please go to the Vehicle settings to update your
Firmware.
Before starting the update, make sure:
• You have the latest Ampler app version
• You have internet connection on your phone
• Your phone's battery is not running low
• The battery level of the bike is more than 25%
• You have registered and paired the app with your
bike
The update is done over Bluetooth in several steps.
All the steps are almost identical, and they need to
be done in a row. This means that after completing
the first update, if there will be a second update still
available – you will also need to complete this. The
updates should take about a minute to complete.
If you experience any problems with updating the
Firmware, please follow troubleshooting instructions
below.
Flow A
1. Turn Bluetooth OFF
2. Turn Bluetooth ON
3. Wait 10 seconds for connecting
If there is no connection, start flow B. If the connec-
tion is established, check if there is another Firmware
update available and complete that one as well.
Flow B
1. Close the Ampler app on the background
2. Go to Bluetooth settings
3. Find the Ampler Bike Bluetooth ID under your Blue-
tooth devices and click the "Info" button. Press
"Forgot This Device"
4. Turn Bluetooth OFF and then back ON under settings
5. Open the Ampler app