AMPY 5188A Manual do utilizador - Página 8

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Cardmeter User Manual ver 008 2016-02-24.doc

FREQUENTLY ASKED QUESTIONS

7.1

Section 1

7.1.1

The tenant has moved out. Can I delete all the remaining credit from the

meter?

7.1.2

To delete any remaining credit in the meter, set Rate1 to 000.00ppu, then

perform a reset of the meter. See the section on resetting the meter.

7.1.3

My tenant owes me £50 for electricity. Can I install a cardmeter and use it

to collect the debt?

7.1.4

Some versions of the meter allow a fixed debt to be collected at a weekly

rate. This works in a similar way to the standing charge. The landlord

programs in the debt charge as a weekly rate, and every 1/100

(1.63hrs), the remaining credit is reduced by 1/100

the £50 could be recovered at £5 per week for instance.

7.1.5

The meter is reading zero credit and the power is cut off. What can I do?

7.1.6

Inserting a value card will restore power or press the EMERGENCY

CREDIT button. This will only add emergency credit to the meter if the

landlord has set the value of E.CRED to a value other than zero.

7.1.7

How do I switch to emergency credit?

7.1.8

Only some meters have Emergency Credit available (look for E.CRED in

the programming menu). You may receive one of the meters by chance,

but if you definitely require this option, thius needs to be specified at the

time of order. Emergency credit can only be selected provided the landlord

has set the value of E.CRED to a value other than zero. It can be selected

before all remaining credit has expired, or after the electricity supply is

disconnected..

7.1.9

I have used up all the emergency credit, how do I get the power on?

7.1.10

Once all the emergency credit has been used up, the meter must have value

cards inserted to bring the credit back to at least £1. So if the emergency

credit (E.CRED) was set to £10, and the tenant used all this up, the supply

would be disconnected. The tenant must then insert at least £11 to

reconnect the power. It is suggested that emergency credit is used, it is set

to £1 less that the value card denomination that the tenant normally uses,

meaning that one value card can restore power.

7.1.11

I have lost the meterman card?

7.1.12

Additional meterman cards are available from us for a nominal charge of

£5.

7.1.13

I need some more cards, what do I do?

7.1.14

Additional value cards are available from us. You will need to describe the

printed text on the card clearly to make sure that the correctly coded cards

are supplied for your meter.

7.1.15

What options does the meter have?

7.1.16

The following factory options are available:

of a week

of the weekly rate. So

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Cardmeter User Manual ver 008 2016-02-24.doc

7.1.17

Option A: Rate switching with up to 4 tariffs.

Option B: Reverse energy detection.

Option C: Electrical impulse fraud detection.

Option D: Disconnection overridden in economy mode

Option E: Audible warning

Option F: Debt collection

7.1.18

What should I see when inserting a value card?

7.1.19

When inserting a value card, the meter will display TOKEN VALUE £10

(or other value as appropriate). This will remain on the display for 5

seconds. On removal, the card will be erased and marked ("clipped").

7.1.20

The meter displays CARD ERROR.

7.1.21

The most common reason is that the card has been inserted too quickly or

too slowly (the card is not erased in this instance). Insert the card with one

smooth action.

7.1.22

The card may have already been used (look for an indentation in the card

showing it has already been "clipped").

7.1.23

The card may not have been supplied by SHOCKWAVES. Only

SHOCKWAVES cards will add credit to the SHOCKWAVES cardmeter.

7.1.24

The card may have been erased by having been stored in a magnetic field

(ie on a loudspeaker, on top of the television, or next to credit cards). If

this happens, you can expect your tenant to be in contact. It is

recommended to check the total number of cards the tenant has bought

from you, the total inserted (T.CARDS) and the number of cards the tenant

has not used yet.

7.1.25

The meter displays LOCKED OUT.

7.1.26

This will occur if a possible attempted fraud has been detected. The meter

is reset by setting Rate 1 to 000.00ppu, and then both EMERGENCY

CREDIT and SETTINGS DISPLAY buttons are pressed simultaneously.

7.1.27

The meter flashes the word RED on the display.

7.1.28

Reverse running has been detected. The meter is reset by setting Rate 1 to

000.00ppu, and then both EMERGENCY CREDIT and SETTINGS

DISPLAY buttons are pressed simultaneously.

7.1.29

The meter is showing DEBT £2.01

7.1.30

All the credit has been used, and the tenant has run up a debt of £2.01.

7.1.31

My meter only shows RATE1 and not RATE1 and RATE2.

7.1.32

Dual rate meters (for Economy 7) have separate settings for day (RATE 1)

and night (RATE 2). If you are only selling the electricity at one rate, then

you can set these to be the same.

7.1.33

The display shows LOW VOLTAGE.

7.1.34

It is normal when power is first applied that the display will briefly indicate

LOW VOLTAGE. If this remains showing, then this indicates either a low

supply voltage, or a fault with the meter.

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