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Troubleshooting

Symptom
Partially closed isolation valve.
Head of water is below the
minimum distance required.
No flow or
Hot or cold water being drawn off
low flow
elsewhere causing pressure changes or instan-
rate
taneous boiler temperature
changes.
Airlock or partial blockage in
the supply pipework.
This is normal for a short time after
using the taps.
Water
dripping
If water continues to drip,
from taps
possibly due to the ceramic disc valves.
Closed isolation valve.
Taps do not
turn on
Mains water supply turned off.

General Cleaning

Bristan products are made from
premium materials, with hand polished,
electroplated, PVD or EPD finishes.
Your taps should be regularly cleaned
with warm water, a mild pH-neutral
liquid soap and polished with a
soft cloth. Any residues from soap,
toothpaste etc. can cause blemishes
if not rinsed off straight after use.
Household bleaches and cleaners
contain harsh chemicals and may damage
the surface finish. Avoid using abrasive
cloths, scouring pads, scrub sponges,
steel wool or anything similar.

Our Guarantee

At Bristan, we want to make things as easy as possible for our customers. That's why we offer
solid guarantees on all our products, effective from the date of purchase, to give you peace of mind.
To start your free guarantee simply scan the QR code and register your product.
Alternatively visit www.bristan.com/register.
For any other queries, please call our Customer Service on 0330 026 6273 where our expert team
of advisors will be able to offer you any help and advice.
For full guarantee terms and conditions visit www.bristan.com/service-centre/guarantees
Cause
Contact Us
Bristan Group Ltd.
UK:
EU:
Customer Service: +44330 026 6273
Web:
Email:
A Masco Company
Remedy
Open isolation valve.
Refer to specification for minimum
distance required.
Do not use other water outlets
when using the taps.
Flush through pipework to ensure
removal of debris and any airlocks.
This is caused by residual water tension,
the build up of water in the tap body.
Remove valves and clean, refer to
'Maintenance' section before starting
any maintenance.
Open isolation valve.
Turn on mains water supply.
Bristan Group, B78 1SG.
Masco Europe S.à.r.l.
14 Rue Strachen
6933 Mensdorf
Luxembourg
www.bristan.com