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ENGLISH
IKEA GUARANTEE
How long is the IKEA guarantee valid?
This guarantee is valid for five years from the original date of
purchase of your appliance at IKEA Pty Ltd,
ABN 84 006 270 757 or at Cebas Pty Ltd, ABN 15 009 156 003. The
original sales receipt, is required as proof of purchase. If service
work is carried out under guarantee, this will not extend the
guarantee period for the appliance.
Who will execute the service?
IKEA Authorized Service Centre will provide the service through its
own service operations or Authorized Service Centre network.
Contact IKEA for further information.
• If you encounter any trouble with theappliance and wish to
register a servicecall or make a claim, please refer toww.ikea.
com.au for your local store aftersales customer service center
phonenumber, online email and opening timesor refer to the
phone numbers shownbelow.
The principal address and contact details in Australia are:
IKEA Authorized Service Centre at
www.IKEA.com.au or
• For Queensland, New South Wales andVictorian customers
please contact:
IKEA Pty Ltd
IKEA Service OfficeL1 Clock Tower, 630 Princes HighwayTempe,
NSW 2044
Victoria: (03) 8523 2154
New South Wales: (02) 8020 6641
Queensland: (07) 3380 6800
IKEA Perth: (08) 9201 4532
IKEA Adelaide: (08) 8154 4532
• For Western Australian and SouthAustralian cutomers please
contact:
Cebas Pty Ltd
8c Sunray Drive,
Innaloo WA 6018 Australian
IKEA Perth: (08) 9201 4532
IKEA Adelaide: (08)8154 4532
What does this guarantee cover?
The guarantee covers applicable faults of the appliance, which
have been caused by faulty construction or material faults
from the date of purchase from IKEA. This guarantee applies
to domestic use only. The products have been designed and
tested for domestic purposes only and this guarantee does not
cover damage arising from use of the Product in a commercial
environment. The exceptions are specified under the headline
"What is not covered under this guarantee?" Within the guarantee
period, the costs to remedy the fault e.g. repairs, parts, labour
and travel will be covered, provided that the appliance is
accessible for repair without special expenditure. Replaced parts
become the property of IKEA.
The guarantee exists only if the appliance complies and is
installed in accordance with:
• The technical specifications.
• The Assembly Instructions and usermanual Safety Information.
IKEA's guarantee is subject to Australian Consumer Law - see
Schedule 2 to Competition and Consumer Act, 2010. This
guarantee is in addition to (and does not exclude, restrict or
modify in any way) any non-excludable statutory warranties in
Australia.
What will IKEA do to correct the problem?
IKEA appointed service provider will examine the product and
decide, at its sole discretion, if it is covered under this guarantee.
If considered covered, IKEA service provider or its authorized
service partner through its own service operations, will then, at
its sole discretion, either repair the defective product or replace it
with the same or a comparable product.
What is not covered under this guarantee?
• What is not covered under this guarantee?
• Normal wear and tear.
• Deliberate or negligent damage,damage caused by failure
to observeoperating and maintenance instructions,incorrect
installation or by connectionto the wrong voltage, damage
causedby chemical or electrochemical reaction,rust, abrasion
or scratching, corrosion orwater damage including but not
limitedto damage caused by excessive lime inthe water supply,
damage caused byabnormal environmental conditions.
• Damage caused from the use of theappliance in a manner
other thanthe use for which it was specificallydesigned.
• Damage caused by power outages,electrical power surge or
impropersupply voltage via connection to SupplyAuthority
mains or alternative supplysystems.
• Consumable parts including batteriesand lamps, removable
wire, glass andplastic trays and other accessories.
• Internal or external damage as a resultof excessive use of
cleaning products orcleaning agents.
• Non-functional and decorative partswhich do not affect normal
use of theappliance, including any scratches andpossible color
differences.
• Accidental damage or blockages causedby foreign objects, eg.
coins, underwires,nails, buttons or jewellery, or substancesand
cleaning or unblocking of filters,drainage systems or soap
drawers
• Damage caused by vermin, insects orpets.
• Note – internal or external abinettransport damage must be
reportedwithin 7 days of purchase date.
• Damage to the following parts: ceramicglass, accessories,
crockery and cutlerybaskets, feed and drainage pipes,
seals,lamps and lamp covers, screens, knobs,casings and parts
of casings. Unless suchdamages can be proved to have been
caused by production faults.
• Cases where no fault could be foundduring a technician's visit.
• Any consequential loss due to appliancefailure.
• Repairs not carried out by our appointedservice providers
and/or an authorizedservice contractual partner or where
nonoriginal parts have been used.
• Repairs to parts or systems caused byunauthorized
modifications made toappliance.
• Repairs caused by installation which isfaulty or not according to
specification.
• Problems caused by incorrect orinadequate venting of the
appliance.
• The use of the appliance in a nondomestic environment i.e.
professionaluse.
• Transportation damages. If a customertransports the product
to his home oranother address, IKEA is not liable forany
damage that may occur duringtransport.However, if IKEA
delivers the productto the customer's delivery address,
thendamage to the product that occursduring this delivery will
be covered byIKEA.
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