Airgain AirgainConnect AC-HPUE Manual de resolução de problemas - Página 5
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When EI LED is solid green but the AC-HPUE fails to pass data, check the following:
•
FirstNet SIM (ICCID) does not match with AC-HPUE IMEI. FirstNet requires SIM ICCID and IMEI
of the device must match the FirstNet account ICCID and IMEI. If a SIM is moved from one
device to another, the SIM may be deactivated.
•
The SIM may be deactivated in the FirstNet Subscriber account for non-payment or other
reasons.
•
Contact FirstNet to verify SIM is correctly activated and has a FirstNet HPUE data-plan.
If still not working after verifying SIM card, power, USB, and cable connections please contact your point
of sale vendor for escalation and/or to request an RMA.
5.
Troubleshooting LTE Network Connections
User Experience: The AC-HPUE fails to connect to the cellular network in an area with good LTE
coverage (the EI LED is not solid green), check the following:
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The AC-HPUE SIM card is properly installed.
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Contact AT&T/FirstNet technical support to verify that SIM data-plan is in good standing. If necessary,
AT&T may initiate a DMU Key reset, AT&T/FirstNet Account reset.
6.
Troubleshooting Interfaces
Ethernet Port of Ethernet Injector AC-EI
User Experience: The EI has no connection to the ethernet host.
Check the following:
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Verify EI LED is illuminated, any color, to insure the EI is powered.
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Verify ethernet port is not physically damaged on the Ethernet Injector.
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Verify ethernet cable and connectors are in good condition and not damaged or faulty.
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Verify LEDs on the Ethernet port of the connected host are illuminated and flashing.
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Verify host WAN/Ethernet port is configured for DHCP.
USB Port: Ethernet Injector & AC-HPUE
User Experience: The Ethernet Injector has no connection to the USB port of the AC-HPUE.
Check the following:
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Verify EI LED is illuminated, any color, to insure the EI is powered.
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AirgainConnect™ AC-HPUE Trouble Shooting Guide
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