Avaya 4620 Noções básicas de manuseamento - Página 2
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AVAYA 4610 & 4620 - Phone Handling Basics
Place a Call on Hold
The Hold
button will allow you to place a call on hold. This hold function will allow you to return
the handset to the phone or turn off the speakerphone without dropping the call.
To place a call on hold:
Step 1 – Press the red Hold
will change to the Hold
Step 2 – To return to the held call, press the Line
Place a Call – Use the Handset or Speakerphone
Step 1 – Lift the handset or press the Speaker
use the speaker option. The Handset
Step 2 – Wait for a dial tone; enter "9" and the outside Telephone Number or use the 5 digit
VCU extension.
Place a Call – Use a Headset
Step 1 – Connect the headset next to the handset connection on the side of the phone.
Step 2 – Press the Headset
Headset
Step 3 – Press the Line
Step 4 – Enter "9" and the outside Telephone Number or use the 5 digit VCU extension.
Step 5 – Press the Drop
Redial Last Number Call
Step 1 – Press the Redial
Transfer a Call
Transferring a call can only be done with a maximum of two calls on your phone. The third line must
remain open to process the transfer.
To Transfer a Call:
Step 1 – While on an active call, press the Transfer
placed on hold.
Step 2 – The second line will activate and you will hear a dial tone. Dial the number to which you
wish to transfer the call.
Step 3 – Hang up if you do not want to announce the call.
Step 4 – If you wish to announce the call before transferring, wait for the party to answer and inform
the party you are transferring a call, and hang up.
Step 5 – If there is no answer or you misdialed, press the Drop
the Line
VCUnet - VCU Technology Services
www.ephones.vcu.edu
button while you are on an active call. The icon on the current call
icon.
button to activate the headset. A red light beside the
button will indicate the headset is active.
softkey to access the dial tone.
button to disconnect call.
button to redial the last number dialed.
softkey to return to the held call and repeat Step 1-4 to initiate the transfer.
softkey associated with the held call.
button if you wish to
icon will appear on the display screen.
button. The active call is automatically
button to clear the call. Press
2
Problem Calls: 828-2227
Updated: 9/26/07