connects to an alternate server. This process might
take a few seconds.
1. On the Phone screen, press Emerg.
2. Press Yes when the phone displays a prompt.
3. To end the emergency call, press End Call.
Adding a person to an active call
Use this procedure to add participants to an active call to
set up a conference call.
You must be on a call to initiate a conference call.
1. During a call, on the Phone screen, press Conf.
The phone puts the existing call on hold.
2. Dial the second phone number, or call the person from
the contacts list or from the history list.
3. To make a call to a third participant, do one of the
following:
• Dial the phone number by using the dial pad.
• Call the person from the Contacts list or from the
Recents list
• Redial the last dialed number by using the Redial
softkey.
The third participant answers the call.
4. Press the Join softkey.
5. To add another person, press Add and repeat steps 3
and 4.
Searching for a contact
Use this task to search for a contact that already exist in
your contacts list.
You can jump to a certain group of letters in your contacts
list by pressing the associated dial pad button. For
example, if you press 3, the phone displays entries
starting with D, E, or F depending on the names of
contacts that you might have in the contacts list that start
with any of these letters. With each successive dialpad
key press, the phone displays the matching entries.
1. Press Contacts.
2. Use the dialpad to type the name that you want to
search.
If you set up your contacts in the Last Name and First
Name format, type the letters of the last name. If you
have set up your contacts using a different format,
type the most likely letters that matches the contact
that you want to find.
3. When the phone displays the required match, you can
perform any of the following actions:
• To call the contact, press Call.
• To edit the contact information, press More > Edit.
Accessing Exchange contacts
1. Press Contacts.
2. Press the More softkey twice and then press the
Exchange
or
softkey.
3. To copy a contact from the Exchange server to the
contacts list, press +Local.
4. On the Contact Edit screen, specify the name,
telephone numbers, and telephone types for the
contact.
5. Press Save.
Adding an entry from the call history to
your contacts list
1. Press Recents.
2. Select the number you want to add to your Contacts
list.
3. Press +Contact.
4. If necessary, edit the name and telephone number.
5. Press Save.
Advanced tasks
Handling a call by using MDA
The phone supports Multiple Device Access (MDA) in
which you can register up to 10 SIP devices with your
extension. If you register to multiple devices with the same
extension, you can switch between devices during an
active call. The configuration is done on Avaya Aura
Session Manager.
This feature is only available in an Avaya Aura
environment.
Ensure that the system administrator activates the option
for your extension.
1. Answer or initiate a call from the first phone.
2. Press Bridge on the first phone to switch to the
second phone.
The bridged call appears on the second MDA phone.
However, limited service icon might appear briefly if
your MDA phone joining the call has a different
signalling mode address family. This will disappear
automatically after the MDA phone joining the call
switches and starts using the existing calls signalling
mode address family.
Making an unattended transfer
An unattended transfer is when you transfer an active call
without establishing a call with the call-transfer recipient.
1. On an active call, press or tap the Transfer softkey.
The phone displays the Enter transfer destination
screen.
2. Enter the phone extension number or the SIP URI on
the Destination line or select from one of the
following options:
• Held Call: Displays the held call line appearance as
an option and switches to the Select Transfer
Method screen.
• Recents: Displays the recent call history as an
option and switches to the Select Transfer Method
screen.
• Contacts: Displays the contacts list as an option
and switches to the Select Transfer Method screen.
• Cancel: Terminates the call transfer.
• More: Displays more options related to call transfer.
• Priority: Displays Precedence selection screen.
You can also use Favorites to transfer the call.
3. Select Transfer softkey.
Use Bksp softkey to clear the input, Cancel softkey to
terminate the call transfer, and More for more options.
Symbol, Clear, 123, and Cancel are displayed when
you select More option.
The phone displays the Select Transfer Method
screen.
®
4. Select Talk softkey.
5. To complete the transfer, press the Complete softkey.
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The phone transfers the call to the selected number.
Note:
• Unanswered transfers might return to your
phone as a recalled transfer. In this case, you
hear a priority ring and see a display message
Return next to the call.
• In the Avaya Aura
administrator enables the Transfer on Hang-up
feature, you can disconnect the call to complete
the transfer.
Making an attended transfer
An attended transfer is when you put an active call on
hold and establish a second call with the call-transfer
recipient before transferring the call.
1. On an active call, press or tap the Transfer softkey.
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environment, if the
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