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NCTC Avaya IP Office 9500/9600 User Guide

4. To view more details of the highlighted name, press the Details softkey. To return to the list,

press the List softkey.

5. When to desired entry is highlighted, press the Call softkey to place the call

Redialing a Previously Dialed Number

1. Press the Redial softkey. Use the up/down Navigation keys to scroll through the most 10 most

recently dialed outgoing calls

2. Press the Call softkey to call the highlighted number in the call record.

A slow flashing call appearance key represents an alerting call. This may also be accompanied by ringing

and by the message waiting lamp flashing. If you are currently on a call:



To quiet the ringing, press the Ignore softkey. The call will still continue to alert visually.



To redirect the call to your mailbox, press the To VM softkey



To answer the call using the handset, simply lift the handset



To answer the call using the speakerphone, press the Answer softkey or press the Speaker key



To answer the call using an optional headset, press the Headset key

If you are already on a call, answering a new call automatically puts the existing call on hold.



To answer the call, press the ringing call appearance key, your existing call will be placed on hold



Alternatively, use the up/down Navigation keys to scroll the display to highlight the waiting call

and select the Answer, To VM, Ignore or Drop softkey to act upon the call.

You can redirect a call targeting to you directly to your voice mailbox

1. If the call is not the currently highlighted call on the display, use the up/down Navigation keys to

highlight it.

2. Press the To VM softkey to redirect the call to your voice mailbox.

You can quiet the ringer of a currently alerting call. The call will continue to alert visually with no audible

ring.

1. If the call is not the currently highlighted call on the display, use the up/down Navigation keys to

highlight it.

2. Press the Ignore softkey.

3. Calls ignored will follow any forwarding to voicemail or call forward no answer once the

associated timer expires.

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