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Appendix1

■ Troubleshooting checklist

Symptom

Scanner does not turn on.

Scanning does not com-

mence.

Vertical lines appear in the

generated image of the

scanned document.

The generated image shifts

or is distorted.

Quality of generated image

is unsatisfactory.

Multi feed frequently

occurs.

TROUBLESHOOTING

Check this item

Have you pressed the power button on?

Are the AC cable and AC adapter prop-

erly connected to the

scanner?

Are you using the correct AC cable and

AC adapter supplied with the scanner

from the manufacture?

Are the documents loaded properly on to

the ADF paper chute?

Is the ADF closed completely?

Is the USB cable or SCSI cable con-

nected securely?

When using a SCSI interface, Is SCSI

ID set correctly?

Does the Function Number display indi-

cates an alarm or an error?

The alarm status remain displayed even

after the scanner has been turned off and

on again?

Are the glass dirty?

Are the documents loaded correctly?

Are the glass clean?

Do the documents satisfy the "Docu-

ment Quality" and the "Multi feed

Detection Conditions" in the chapter 6

of the fi-5120C/fi-5220C Operator's

Guide?

Are the documents placed properly in

the ADF paper chute?

Is the stack of document thicker than 5

mm?

Is the Pad ASSY dirty?

Is the Pad ASSY worn out?

fi-5120C/fi-5220C Image Scanner Getting Started

Remedy

Push the power button in to turn the scanner.

Correctly connect the AC cable and the AC

adapter.

Disconnect the AC cable and the AC adapter from

the scanner, then connect them again.

If this does not restore the power supply, contact

the store where you purchased the scanner or an

authorized FUJITSU scanner service provider.

You must use the AC adapter and cable supplied

with your scanner by the

manufacture. Please get the correct AC adapter

and cable to connect to your scanner.

Realign and reload the documents on to ADF

paper chute.

Close the ADF completely.

Connect the cable. (When a USB hub is used,

check the hub's power supply.)

Use the SCSI ID switch at the rear of the scanner

to set the SCSI ID.

When the Function Number display indicates an

alarm or an error, refer to the "Chapter 5. TROU-

BLESHOOTING" in the fi-5120C/fi-5220C

Operator's Guide for removing the alarm or the

error.

Turn off and on the power button.

If this does not eliminate the alarm status, contact

the store where you purchased the scanner or an

authorized FUJITSU scanner service provider.

Clean the glass as instructed in the Operator's

Guide "3. Daily Care".

Load the documents correctly.

Clean dirty locations.

Use the documents that satisfy the "Document

Quality" and the "Multi feed Detection Condi-

tions" in the chapter 6 of the fi-5120C/fi-5220C

Operator's Guide.

Fan the documents before scanning. Correctly

align the document stack and load them on the

ADF paper chute. Refer to "2.1 Installing the

Scanner" on page 3 for details.

Reduce the number of sheets of the stack to a

thickness of 5 mm or less.

Clean the Pad ASSY. Refer to Operator's Guide in

"3.3. Cleaning the ADF".

Replace the Pad ASSY. Refer to Operator's Guide

in "4.2. Replacing the Pad ASSY".

AP-1