Fujitsu ScanSnap FI-4110EOX2 Manual de iniciação - Página 12
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4. Troubleshooting
This chapter describes common problems during use of ScanSnap! product and how to remedy them.
4.1. Troubleshooting Checklist
Before you ask for repair service, check the following items.
If you cannot solve the problem after checking the following items, contact the store where you purchased this product, or
contact an authorized FUJITSU scanner service provider.
Symptom
Scanner does not turn on.
Scanning does not start.
Scanning does not start.
Vertical lines appear in the printed
image.
The printed image shifts or is distorted.
10 |
Check This Item
Are the AC/USB cable and AC adapter
properly connected?
Is Windows normally started up?
Is the USB cable properly connected?
Does the
LED light blink
repeatedly?
Is ScanSnap! Monitor started?
(If ScanSnap! Monitor is started
successfully, the "ScanSnap! Monitor"
icon
appears on the task tray.)
Is ScanSnap! Monitor running
normally?
(If ScanSnap! Monitor is not running
normally, the "ScanSnap! Monitor"
icon in the task tray is displayed as
Is the "Scan and Save Settings" screen
still displayed?
Is the inside of the feed section dirty?
Is the document loaded correctly?
Remedy
Correctly connect the AC/USB cable
and AC adapter.
Disconnect and then re-connect the AC
cable and AC adapter.
If this does not restore the power
supply, contact the store where you
purchased the scanner or an authorized
FUJITSU scanner service provider.
Please wait until Windows has started
up completely.
LED may turn off
in starting up or the scanner suspend.
Correctly connect the USB cable.
(When a hub is used, check the hub's
power supply.)
Disconnect and then re-connect the AC
cable and AC adapter.
If this does not stop the
blinking repeatedly, contact the store
where you purchased the scanner or an
authorized FUJITSU scanner service
provider.
If the "ScanSnap! Monitor" icon is not
displayed, on the [Start] menu, select
[Programs] - [ScanSnap! Driver] -
[ScanSnap! Monitor] to start ScanSnap!
Monitor.
Perform the following procedure:
1. Disconnect and re-connect the AC
cable and AC adapter.
If this does not change the state,
perform step 2.
.
2. If a USB hub is being used, directly
connect your computer to
ScanSnap! scanner.
If this does not change the state,
perform step 3.
3. Restart your computer.
4. If none of the above remedies the
problem, uninstall and re-install
ScanSnap! Driver.
Close the "Scan and Save Settings"
screen, and scan the document.
Clean the feed section following the
instructions in "6. Daily Care".
Load the document correctly.
LED from