Dell EMC S5000 Manual de instalação - Página 41
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Topics:
•
The iSupport Website
•
Accessing iSupport Services
•
Requesting a Hardware Replacement
•
Contacting Technical Support
The iSupport Website
iSupport provides a range of documents and tools to assist you with effectively using Dell EMC equipment and mitigating the impact of
network outages. Through iSupport you can obtain technical information regarding Dell EMC products, access to software upgrades and
patches, and open and manage your Tech Support cases. Dell EMC iSupport provides integrated, secure access to these services.
Accessing iSupport Services
Log in to iSupport at https://www.force10networks.com/CSPortal20/Main/Login.aspx. You must have a userid and password to access
iSupport services.
1. On the Dell EMC Support page, click the Account Request link.
2. Fill out the User Account Request form and click Send. You will receive your userid and password by E-mail.
3. To access iSupport services, click the LOGIN link and enter your userid and password.
Requesting a Hardware Replacement
1. Determine the part number and serial number of the component. To list the numbers for all components installed in the chassis, use
the show inventory command.
2. Request a RMA number from Tech Support by opening a support case. Open a support case by:
a) Using the Create Service Request form on the iSupport page (refer to
b) Contacting Dell EMC directly by E-mail or by phone (refer to
when using E-mail or phone:
•
Part number, description, and serial number of the component.
•
Your name, organization name, telephone number, fax number, and E-mail address.
•
Shipping address for the replacement component, including a contact name, phone number, and E-mail address.
•
A description of the failure, including log messages. This can include:
•
Output from the show tech-support command (This report is very long so set the storage buffer in your terminal
program to high.)
•
Output from the show logging command, on the unit that experienced the failure (This report is included as a section in
the output of show tech-support command.)
•
Console captures showing the error messages.
•
Console captures showing the troubleshooting steps taken.
•
Saved messages to a syslog server, if you use one.
Contacting Technical Support
Table 8. Technical Support
How to Contact Dell EMC Tech Support
Technical Support
Contacting Technical
Contacting Technical
Support). Provide the following information
Log in to iSupport at
https://www.force10networks.com/
CSPortal20/Main/Login.aspx
Support).
and select the Service Request tab.
Technical Support
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