HP 100-000 Manual de configuração rápida - Página 16

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Troubleshooting

Refer to the documentation provided by the product manufacturer for information

about peripheral-specific problems, such as issues with a monitor or a printer.

The following tables present some issues you might encounter while installing,

starting up, or using your computer and possible solutions.

For more information or for additional troubleshooting options, see Getting

information on page 1.

Computer does not start

Symptom

Error message:

Hard disk drive

error.

Computer will

not turn on or

start.

Chapter 5 Troubleshooting

Possible solution

Restart the computer.

Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

Select the Power icon, and then select Restart.

Or, press and hold the Power button on the computer for 5 or more seconds to turn off

the computer, and then press the Power button to restart the computer.

If Windows opens, immediately back up all important data to a backup hard disk drive.

Contact Support, whether it was possible or not to start up Windows.

Either the hard disk drive or the system board may need to be replaced.

Ensure that the cables connecting the computer to the external power source are plugged in

properly. When the cables connecting the computer to the external power source are plugged

in properly, and the wall outlet is functioning, the green power supply light on the back of the

computer should be on; if it is not, contact Support.

If the display (monitor) is blank, the monitor might not be properly connected. Connect the

monitor to the computer, plug it in, and turn it on. See Display (monitor) on page 12.

Test the wall outlet by connecting a different electrical device to it.