W
P
HITE
APER
(cont.)
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P
U R P O S E
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This document describes some of the options available to an individual who may experience
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problems with the operating system installation on their PC. Because the causes of problems with
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the system software can vary widely, this document discusses practices that would apply to the
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broadest range of circumstances.
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It is assumed that the reader of this document is familiar with the installed operating system,
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including: installing the operating system software, adding and removing components; adding and
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removing device drivers; and using hard drive management tools.
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Some Reasons for Needing System Recovery or Restore
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Installation of a software package or driver has produced undesirable results.
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A hardware device or system resource is no longer working as expected.
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The operating system is not functioning properly.
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You want to restore the PC back to its original factory state.
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NOTE: Before attempting any of the solutions outlined in this document, you should review the
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online help and support documentation provided with the Windows operating system and search
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for the topic "Repair Overview" or visit the Microsoft KnowledgeBase Web site at
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http://support.microsoft.com/ for information regarding possible known operating system or
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software issues and solutions.
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What You Will Need
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Operating system CD (provided with the HP computer)
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The Restore Plus! CD (provided with the HP computer)
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Restore Plus! Supplemental Software CD (provided with the HP computer)
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Additional application CDs (provided with the HP computer or purchased separately)
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Additional PC with access to the Internet for reviewing documentation from
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http://support.microsoft.com/ or obtaining device drivers or additional software from
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http://www.hp.com/ or hardware manufacturers' Web sites (optional, but highly
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recommended)
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NOTE: Some systems may not have shipped with Restore Plus!, Supplemental Software CDs, or
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additional OEM application CDs. The inclusion of these CDs with your PC is based on the model
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and software options available at the time of purchase.
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