Chronologic uAttend JR2000 Manual do produto - Página 19
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Imprimir páginaTroubleshooting
Network not Available - WiFi Only
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Make sure the entered SSID is correct.
•
Make sure the network is broadcasting on 2.4G. The device is not compatible with
5G.
•
Make sure the network is using WEP, WPA, or WPA2 security encryption.
Cannot Connect to Internal Network
•
Make sure the entered password is correct.
•
Make sure the network is not blocking access.
•
Make sure the device is whitelisted with any firewalls, security, or filtering rules.
Cannot Connect to uAttend Server
•
Make sure the network is not using port randomization.
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Make sure the network is not blocking access.
•
Make sure our servers are whitelisted with any firewalls, security, or filtering rules.
No Response from DHCP Server
•
Make sure the network is configured to use DHCP to assign connected devices an IP
address.
•
Make sure the network is not blocking access.
•
Assign and configure a static IP address.
Cannot Locate uAttend Server Using DNS
•
Make sure the network is configured with a DNS server.
•
Try configuring the DNS server to use google DNS instead of the default for the
network.
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Try configuring the device to use google DNS instead of the default for the network.
Cannot Access the Internet
•
Make sure the network has a stable internet connection.
•
Make sure the network is not blocking access.
•
Make sure our servers are whitelisted with any firewalls, security, or filtering rules.
If the issue persists, contact support.
If it is successful, the device will display a WIFI Connected message.
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