Panasonic WV-SC385 Manual de instalação - Página 30

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Troubleshooting

Before asking for repairs, check the symptoms with the following table.

Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a problem is

not described below.

Symptom

Power is not turned on.

The camera does not move

to the preset positions

accurately.

When the camera is pan-

ning/tilting, the camera

stops panning/tilting and

mechanical noise comes

from the camera.

The camera starts panning

unpredictably.

When using an optional

inner cover, upper side of

images are hidden (become

black) when the tilt angle of

the camera is almost level.

When the power is turned on,

the live indicator lights or

blinks orange.

When using DC power supply

• Is the 12 V DC power cable plug (accessory) firmly inserted into

the 12 V DC power terminals of the camera?

Confirm the power plug is firmly connected.

When using a PoE device for power supply

• Are the PoE device and the network connector on the rear of the

camera connected using a LAN cable (category 5, STP*)?

Check whether the connection is appropriately established.

* PAL model only

• Depending on the PoE device, the power supply will stop when

the demanded power exceeds its total power limit for all PoE

ports.

Refer to the operating instructions of the PoE device in use.

• When the preset positions becomes inaccurate during use, it is

possible to correct the positions by executing the position refresh

function.

In addition, when "Position refresh" is set for the created schedule,

the camera position will be corrected periodically. In some situa-

tions, reconfigure the preset positions.

• The camera position may have become inaccurate. Carry out the

refresh position function from the [Default reset] tab of the setup

menu.

• This may be caused by noise.

Check the exogenous noise level around the camera.

• This is not malfunction. This is caused by the shape of the inner

cover (WV-Q157 or an accessory of optional mount bracket).

In this case, images may also be washed out depending on the

photographic subject when "On" is selected for "AGC" on the

setup menu.

• Is the LAN cable connected appropriately?

Connect the LAN cable appropriately.

• Is the hub or router connected to the camera operating appropri-

ately?

Check if the hub or router in use is operating appropriately.

• Isn't the LAN cable connected to the camera broken?

Replace the cable with another one.

Cause/solution

Reference

pages

–

Operating

Instructions

(PDF)

Operating

Instructions

(PDF)