HP XP20000/XP24000 Manual de referência - Página 41

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6 Troubleshooting

This chapter provides troubleshooting information for the HP StorageWorks XP24000/XP20000

SNMP Agent Reference Guide:

"Mitigating SNMP Errors" (page 41)

"Calling HP Technical Support" (page 41)

Use setup.exe when you install a secondary SVP. If you do not, traps could be reported to an IP

address that is not specified in SNMP settings. This could have serious consequences, including

the following:

SNMP Security Function

If the SNMP security function is working, and a command is executed from an IP address that

is not entered, you will get a no reply return and a certification error is received for a trap.

SNMP Cold Trap Function

◦

Depending on your network environment, when the SVP is rebooted you might not receive

Microsoft agent SNMP agent cold traps.

The Microsoft SNMP agent might report Link up/Link down Trap when the SVP reboots.

◦

A number of Link up/Link down Traps may be reported when the OS of the SVP is

◦

Windows Vista.

Abnormal Response to SNMP Command

If an error occurs in the SVP, traps might not be sent.

Problems Inputting MIB Definition Files

If you cannot input two or more MIB definition files because of the specifications of the SNMP

manager software, use the MIB definition files for storage system. Error reports include storage

system nicknames, which can be used to identify each storage system series (for example, HP

StorageWorks XP24000/XP20000 Disk Array and HP StorageWorks XP12000/XP10000

Disk Array).

If you need to call HP technical support, make sure to provide as much information about the

problem as possible. Include the circumstances surrounding the error or failure, the storage system

Remote Web Console configuration information saved in the floppy diskette(s) by the FD Dump

Tool, the exact content of any messages displayed on the Remote Web Console, and the severity

levels and reference codes of service information messages (SIMs) displayed on the Status tab of

the Remote Web Console main window.

For worldwide technical support information, see the HP support website:

http://www.hp.com/support

Mitigating SNMP Errors