HTC DESIRE 526 Manual de serviço - Página 17

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OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN

ARBITRATION ASSOCIATION ("AAA") OR BETTER BUSINESS

BUREAU ("BBB"). YOU CAN ALSO BRING ANY ISSUES YOU

MAY HAVE TO THE ATTENTION OF FEDERAL, STATE, OR

LOCAL GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS,

THEY CAN SEEK RELIEF AGAINST US FOR YOU.

(2) UNLESS YOU AND VERIZON WIRELESS AGREE

OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN THE

COUNTY OF YOUR BILLING ADDRESS. FOR CLAIMS OVER

$10,000, THE AAA'S WIRELESS INDUSTRY ARBITRATION

("WIA") RULES WILL APPLY. IN SUCH CASES, THE LOSER CAN

ASK FOR A PANEL OF THREE NEW ARBITRATORS TO REVIEW

THE AWARD. FOR CLAIMS OF $10,000 OR LESS, THE PARTY

BRINGING THE CLAIM CAN CHOOSE EITHER THE AAA'S

RULES FOR CONSUMER DISPUTES OR THE BBB'S RULES FOR

BINDING ARBITRATION OR, ALTERNATIVELY, CAN BRING AN

INDIVIDUAL ACTION IN SMALL CLAIMS COURT. YOU CAN

GET PROCEDURES, RULES AND FEE INFORMATION FROM

THE AAA (ADR.ORG), THE BBB (BBB.ORG) OR FROM US. FOR

CLAIMS OF $10,000 OR LESS, YOU CAN CHOOSE WHETHER

YOU'D LIKE THE ARBITRATION CARRIED OUT BASED ONLY

ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A

HEARING IN-PERSON OR BY PHONE.

(3) THIS AGREEMENT DOESN'T ALLOW CLASS OR

COLLECTIVE ARBITRATIONS EVEN IF THE AAA OR BBB

PROCEDURES OR RULES WOULD. NOTWITHSTANDING

ANY OTHER PROVISIONS OF THIS AGREEMENT, THE

ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE

RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY

SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY

TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S

INDIVIDUAL CLAIM. NO CLASS OR REPRESENTATIVE OR

PRIVATE ATTORNEY GENERAL THEORIES OF LIABILITY OR

PRAYERS FOR RELIEF MAY BE MAINTAINED IN

ANY ARBITRATION HELD UNDER THIS AGREEMENT.

ANY QUESTION REGARDING THE ENFORCEABILITY

OR INTERPRETATION OF THIS PARAGRAPH SHALL BE

DECIDED BY A COURT AND NOT THE ARBITRATOR.

(4) IF EITHER OF US INTENDS TO SEEK ARBITRATION UNDER

THIS AGREEMENT, THE PARTY SEEKING ARBITRATION

MUST FIRST NOTIFY THE OTHER PARTY OF THE DISPUTE

IN WRITING AT LEAST 30 DAYS IN ADVANCE OF INITIATING

THE ARBITRATION. NOTICE TO VERIZON WIRELESS SHOULD

BE SENT TO VERIZON WIRELESS DISPUTE MANAGER, ONE

VERIZON WAY, VC52N061, BASKING RIDGE, NJ 07920. THE

NOTICE MUST DESCRIBE THE NATURE OF THE CLAIM AND

THE RELIEF BEING SOUGHT. IF WE ARE UNABLE TO RESOLVE

OUR DISPUTE WITHIN 30 DAYS, EITHER PARTY MAY THEN

PROCEED TO FILE A CLAIM FOR ARBITRATION. WE'LL PAY

ANY FILING FEE THAT THE AAA OR BBB CHARGES YOU FOR

ARBITRATION OF THE DISPUTE. IF YOU PROVIDE US WITH

SIGNED WRITTEN NOTICE THAT YOU CANNOT PAY THE

FILING FEE, VERIZON WIRELESS WILL PAY THE FEE DIRECTLY

TO THE AAA OR THE BBB. IF THAT ARBITRATION PROCEEDS,

WE'LL ALSO PAY ANY ADMINISTRATIVE AND ARBITRATOR

FEES CHARGED LATER, AS WELL AS ANY APPEAL TO A

PANEL OF THREE NEW ARBITRATORS (IF THE ARBITRATION

AWARD IS APPEALABLE UNDER THIS AGREEMENT).

(5) WE ALSO OFFER CUSTOMERS THE OPTION OF

PARTICIPATING IN A FREE INTERNAL MEDIATION PROGRAM.

THIS PROGRAM IS ENTIRELY VOLUNTARY AND DOES NOT

AFFECT EITHER PARTY'S RIGHTS IN ANY OTHER ASPECT

OF THESE DISPUTE RESOLUTION PROCEDURES. IN OUR

VOLUNTARY MEDIATION PROGRAM, WE WILL ASSIGN AN

EMPLOYEE WHO'S NOT DIRECTLY INVOLVED IN THE DISPUTE

TO HELP BOTH SIDES REACH AN AGREEMENT. THAT PERSON

HAS ALL THE RIGHTS AND PROTECTIONS OF A MEDIATOR

AND THE PROCESS HAS ALL OF THE PROTECTIONS