HTC VIVE FLOW Manual do utilizador - Página 39

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Common solutions

Why don't I see the "Special offers" popup when setting

up VIVE Flow?

If you don't see the "Special offers" popup when setting up your VIVE Flow, make sure you

haven't previously logged in to the VIVE app to set up your VIVE Flow.

The "Special offers" popup only appears in the VIVE app the first time you set up your VIVE Flow.

If you've previously logged in to the VIVE app to set up or use a different VIVE Flow, you won't see

the Special offers screen.

If you see the "Special offers" popup while setting up your VIVE Flow, your promo code has

automatically been applied to your HTC Account. You can visit

myredeem

to redeem your offer.

If you see the "Special offers" popup during setup, but your promo code doesn't automatically

appear on http://www.viveport.com/myredeem, contact HTC support for assistance.

If you've redeemed your promo code for your special offer but you don't see any of your gifted

apps in the VIVE Flow Library, check the following:

§ Make sure your VIVE Flow is up to date. You can check for system updates in Settings

General.

§ Make sure your VIVE Flow is connected to Wi-Fi. Go to Settings Connectivity to check

your network settings

§ Make sure you're logged in to VIVE Flow with the right account. You can check which

account you're logged in with by selecting Profile from the lobby.

After you redeem your promo code, your gifted apps will be delivered directly to your VIVE Flow

when you log in. However, after you redeem your promo code, it may take some time for the apps

to appear in the Library. If you don't see any apps after redeeming your code, check the Library

again after 24 hours. If you still don't see any of your gifted apps after 24 hours, contact HTC

support for assistance.

http://www.viveport.com/