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Troubleshooting

No communication

• Verify that you have the correct version of Dickson software installed on your PC. Version 5.0.1.4 or

higher is required for models SP100, SP120 and TP120. Version 6.0.3.10 or higher is required for model

SP150. Version 6.0.0.5 or higher is required for SX100, SX120 and TX120 models.

• If your SX100, SX120 or TX120 model has communicated before on the same PC, try resetting the unit by

removing and reinstalling the battery.

• Verify that the correct COM port is selected: From the main Dicksonware screen, click on Logger then

Communication, a black dot will appear next to the selected COM port. You may need to select a

different COM port. Should you get an error message stating that "device is already open", this could

mean that you have the proper COM port selected, but another device, or its' software, has it allocated.

Palm pilots, for example, will cause this problem, in which case the port is not actually "available" and

you may have to disable that device.

• You may need to relocate the download cable to another serial port on the back of the PC and

possibly try changing the COM port again in DicksonWare.

• If communication has not been established with the previous steps, you may need to open the logger and

press the reset button and then try all COM port and cable combinations again.

• If possible, try another PC

Indicator

There is a red indicator located on the front lower right corner of the unit. This indicator will flash every 10

seconds ONLY when the unit is sampling and operating properly. If the indicator is not flashing, please verify

the following:

• The logger memory may be full; download the data and clear the memory.

• Sampling may not be activated. To start sampling clear the memory.

• Condensation may have formed on the unit. Place unit in a warm dry environment for 24 hrs.

• Clear memory and try again. These loggers are designed for use in a non-condensing environment. If the

environment creates condensation, try placing the unit (temperature only models) in a small sealed plastic

bag to protect it from condensation.

Battery (SP/TP)

The battery will operate the logger for 5 years at room temperature. Operation of the logger at the tem-

perature extremes, in real-time mode for prolonged periods, or sample intervals of less than a minute, will

significantly reduce battery life. Please contact the factory if the battery requires replacement. The battery

level monitor on the "SETUP" screen displays the battery voltage and a low battery warning when replace-

ment is needed

Please visit: www.dicksonweb.com for complete troubleshooting guide or call (630) 543-3747

Battery Replacement (SX/TX)

• Open the case by removing the screw in the back.

• Remove the battery from its holder by pressing hard on the battery holder tab. Replace the battery with a

Lithium CR-2032 type; +side up.

• Close case with screw. NOTE: The logger will stop sampling; however, memory will not be lost when

replacing battery. To start sampling again download the data and then Clear Memory.

BATTERY 3VCR2032 +

PUSH TAB TO EJECT

Press Here

Rev. 09/06