Dickson KT6 Manual - Página 9

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Troubleshooting

Symptom
Pen trace too fine or absent
Readings of pen and display do
not match
UND
Out of calibration
or
Questionable accuracy
OVR
PRB

Warranty

Dickson warrants that the products it sells will be free from defects in material and workmanship under
normal use and service for a period of twelve months after delivery. In the event of a claim under this
warranty, the product or part must be returned to the factory for repair or replacement (shipping pre-paid)
with a Return Authorization Number (see Return Information above). It will be repaired at Dickson's option
without charge. This warranty DOES NOT cover routine calibration, pen, chart and battery replacement. The
foregoing warranty and remedy are exclusive and in lieu of all other warranties either expressed or implied.
Dickson shall not be liable for consequential or incidental damages resulting from failure or malfunction of
its products. Dickson makes no warranty for products not manufactured by it or for any products modified by
buyer, or subject to misuse or neglect.
Factory Service & Returns
Contact the factory (630-543-3747) for a Return Authorization (RA) Number before returning any
instrument. The model number, serial number and a purchase order number will be requested before an RA
number is issued.
• Carefully repack the instrument, label the outside of the box with the RA# and return the instrument
(freight pre-paid) to Dickson.
• All instruments that do not have the RA# clearly marked on the outside of the box will be refused. When
returning instruments for credit, please include all accessories in shipment.
• Calibration/Freight charges are non-refundable.
NOTE: Dickson shall not be liable for consequential or incidental damages resulting from failure or
malfunction of its products.
Customer Satisfaction
Dickson takes pride in providing you, the customer, with the highest quality instrumentation. We welcome
the opportunity to help you in any way possible. Whether it be a question or a new idea in documentation,
the Dickson Company would like to hear your response. Please call our Customer Service Department at
1-800-323-2448 or (630) 543-3747 (in Illinois).
Phone: (630) 543-3747 • E-mail: [email protected]
Rev. 07/04
Cause
Tip too sharp, cartridge
Wrong chart, pen not on
properly, line thickness
Below range of recorder
Harsh environments, stressful
conditions, or time.
Above range of recorder
Sensor missing
DICKSON
930 South Westwood Avenue
Addison, Illinois 60101
Check/Remedy
Sand tip, moisten or replace pen.
Check Dip Switch #4, 5, 6.
Push pen completely onto pen arm.
Check to see that proper chart is
installed
Check temperature range.
See Calibration Procedure on page 8
or
Return for factory re-calibration
Check temperature range
Connect transducer to back of
the recorder (see diagram on page 3)