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Troubleshooting Your Phone

This section provides troubleshooting information for your Cisco Unified IP Phone. For more

information, see your system administrator.

Symptom

Speed dial not working You might need to add:

You cannot hear a dial

tone or complete a call

Tip

To see which call features are enabled on your phone, press

Preferences. Select a feature to view whether it is enabled (Yes) or disabled (No).

Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for

troubleshooting purposes.

If you are asked to...

Access network

configuration data

Access status data

Explanation

• An outside line access code

• Area code

• Country code

You may want to check if your phone has time-of-day restrictions that

prevent you from using some features during certain hours of the day.

Then...

Press

and choose Settings > Network Configuration. Select the

network configuration item that you want to view.

Press

and choose Status. Select the status item that you want to

view.

and choose Settings > User

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