What to do if...
Water is leaking out.
– Attach/replace the drain hose correctly.
– Tighten the screw connection of the supply hose.
No water supply.
– Start/Reload not pressed?
Detergent not flushed into
– Tap not turned on?
machine.
– Filter blocked? Clean the filter
– Supply hose kinked or trapped?
Washing machine door cannot
– Safety function active. Programme stopped?
be opened.
–
(Rinse hold = no final spin) selected?
– Can be opened by emergency release only?
– Start/Reload pressed or Finish in time selected?
Programme does not start.
– Washing machine door closed?
– Childlock active? Deactivate
Detergent solution does not
–
(Rinse hold = no final spin) selected?
empty.
– Clean the detergent solution pump
– Clean the waste pipe and/or drain hose.
Water not visible in the drum.
– Not a fault - water below the visible area.
Spin result not satisfactory.
– Not a fault - the unbalanced-load detection system has interrupted the spin
Laundry wet/too damp.
because the laundry is unevenly distributed.
Distribute large and small items of laundry evenly in the drum.
– Easy Iron selected?
– Speed selected too low?
The programme duration
– Not a fault - the programme sequence is optimised for the relevant washing pro-
changes during the
cess. This can cause changes in the programme duration in the display panel.
washing cycle.
Repeated spin start-up.
– Not a fault - unbalanced-load detection system is adjusting the imbalance.
Residual water in the
com-
– Not a fault - the action of the care product is not affected.
partment for care products.
– Clean the insert if necessary
Odour formation in the washing
– Run the Cottons/Coloureds 90 °C programme on the empty washing machine.
machine.
Use standard detergent.
Status indicator
flashing.
– Too much detergent used?
Detergent may escape from the
Mix 1 tablespoon of fabric softener with ½ litre water and pour the mixture into
detergent drawer.
compartment II. (Not for outdoor textiles or those made with down.)
– Reduce the detergent dosage for the next wash cycle.
Pronounced generation of
– Are the appliance feet fixed?
noise , vibration and
Secure appliance feet
"wandering" during the
– Transportation safety devices removed?
spin cycle.
Remove transportation safety devices
Noises during spinning and
– Clean the detergent solution pump
emptying.
Display panel/indicator lamps
– Power cut?
do not function during
– Circuit breakers tripped? Switch the circuit breakers back on or replace.
operation.
– Energy saving mode active?
– If a fault occurs repeatedly, call the after-sales service.
Programme sequence longer
– Not a fault - unbalanced-load detection system is adjusting the imbalance by
than usual.
repeatedly redistributing the laundry.
– Not a fault - foam detection system active - adds an additional rinse cycle.
There are detergent residues on
– In isolated cases, phosphate-free detergents contain water-insoluble residues.
the laundry.
– Select Rinse or brush down the laundry after washing.
page 11.
page 4.
page 3, 4.
page 13.
page 5.
page 3, 4.
page 11.
page 5.
page 5.
page 10.
Installation instructions.
Installation instructions.
page 11.
What to do if...
In Add laundry mode,
Start/Relolad flashes very
quickly and a signal sounds.
If you cannot correct a fault yourself (switching on/off) or a repair is required:
– Turn the programme selector to Off and pull the mains plug out of the socket.
– Turn off the tap and call the after-sales service
Emergency release
The programme continues when the power supply is restored. However, if the laundry has to be removed,
the washing machine door can be opened as follows:
Risk of scalding
The detergent solution and laundry may be hot. If possible, leave to cool down.
Do not reach into the drum if it is still rotating.
Do not open the washing machine door if water can be seen through the glass.
1. Turn the programme selector to Off and pull out the mains plug.
2. Empty the detergent solution
3. Pull the emergency release downwards with a tool and release.
Washing machine door can then be opened.
After-sales service
If you cannot remedy the fault yourself (What to do if ...,
always find a suitable solution to avoid unnecessary visits by repair personnel.
The contact details of your nearest after-sales service can be found here or in the after-sales service directory
(model-dependent).
Please give the after-sales service the product number (E-Nr.) and the production number (FD) of the appliance.
Product number
Trust the manufacturer's competence. Turn to us.
By doing so, you will ensure that the repair is carried out by trained service technicians equipped with original spare
parts
12
– Water level too high. Not possible to add more laundry. Close the washing
machine door immediately if necessary.
– Press Start/Reload to continue the programme.
page 13.
e.g. in the event of a power cut
page 11.
page 12, 13), contact our after-sales service. We will
This information can be found:
on the inside of the washing machine door* /
open service flap* and on the rear of the appliance.
*depending on the model
Production number
13
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