Basic Phone Features
1. Basic User Information:
A. Placing a call:
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Lift handset, dial number, or
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Press NewCall softkey, dial number, lift handset
B. Ending a Call:
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Replace handset, or
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Press EndCall softkey, or
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Press Monitor Button (if Monitor function engaged)
C. Answering a Call:
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Lift handset, or
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Press Answer softkey
D. Redial Feature:
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Press the Redial softkey
2. Placing a Call On Hold/Resuming the Call:
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Press the Hold button
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Press the Hold button again to resume call
3. Transferring a Call:
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With connected call, press Trnsfer softkey
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Dial number to which you are transferring, or
Press
extension/voice mailbox number to transfer to voicemail
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Listen for ringing or announce caller
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Press Trnsfer softkey again to complete transfer
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In order to retrieve caller during the transfer process, press the EndCall
softkey, then press the Hold button again to connect with original caller
4. Call Pick Up Groups: (Pre-Determined per Systems Administrator):
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In order to answer call within Pickup group, lift handset, press More
softkey, then Pickup, then Answer, or
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Without lifting handset, press Pickup softkey, then Answer softkey
5. Call Forward Feature: (Forward incoming phone calls to alternate phone number)
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Press the CfwdAll softkey
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Dial forwarding number, or
press the Messages button to have all calls forwarded to voicemail
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To cancel, press CfwdAll softkey again
6. Call Park Feature: (Held call that can be retrieved from any Cisco IP Phone)
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With call connected, press More softkey
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Press Park softkey
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Remember the assigned call park "slot number" : 1110 - 1139
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To retrieve parked call: Dial slot number on any Cisco IP Phone
Advanced Phone Features & Button Definitions
7. Conference Calling:
A. Conference (Join Multiple callers together, maximum participants: 8 )
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To initiate a conference call: Begin with caller (A) on line
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Then press More softkey
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Then press Confrn softkey
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Caller (A) is now on hold while you dial other participants to join
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Connect with caller (B) by dialing number, press More softkey, then
Confrn softkey
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Now you are in a conference with callers (A) and (B)
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Repeat above steps until desired or maximum amount of
participants are included in conference call
B. Meet-Me Conference (Participants dial in to join conference)
Internal Meet Me Numbers: 1150 - 1159
Maximum Amount of Participants: 8
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To Initiate /Chair a Meet-Me conference, press More softkey
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Then press MeetMe softkey
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Dial Meet-Me number, now other callers can join
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To Join a Meet-Me conference, dial Meet-Me number
C. Conference List (View and Remove conference participants)
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While conference is in process, press More softkey
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Then press Conflist softkey, all participants will be listed
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To remove participant, press Remove softkey – only conference call
originator can remove participants (not on Meet-Me)
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Press Update softkey to update list of participants
8. Monitor Function: (Enable hands free listening)
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With call in progress, press the Monitor softkey
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To disable Monitor function, press the MonOff softkey or hang up
handset
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Note: while in Monitor mode, the speaker functions in a single
direction
Button Definitions:
9. Softkeys: Activate the correlating phone option that is displayed on the screen
10. Navigation Button: Use to scroll through multiple calls or call logs
11. Menu Button: Use to access menu options
12. Hold Button: Use to place calls on hold and to resume calls
13. Volume Button: Use to adjust volume
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