Cisco 7962G - Unified IP Phone VoIP Manual do utilizador - Página 11

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• Press the GPickUp soft key. If only one pickup group is defined in the entire Cisco Unified Communications Manager

Express system, control of the call is transferred to your phone.

• If the ringing telephone and your phone are in the same pickup group, press the asterisk (*) to transfer control of the call

to your phone.

If the ringing telephone and your phone are in different pickup groups, dial the pickup group number where the phone is ringing

to transfer control of the call to your phone.

Whisper Intercom

The Whisper Intercom feature allows the user to make an intercom call to a busy extension. The recipient can hear the caller or

hear the whisper intercom, and the original caller on the receiving phone does not hear the whisper intercom. The phone

receiving a whisper intercom displays the extension and name of the party initiating the whisper intercom and a zipzip tone is

played before the called party hears the caller's voice. The receiving party must select the intercom line button on their phone

to speak to the caller.

For intercom users to know whether the intercom is using one-way or two-way audio, the lamp for both intercom

Note

buttons are colored amber for one-way whisper intercom and green for two-way audio.

To place an intercom call:

• Dial the intercom directory number from your intercom line. The intercom recipient hears the intercom caller audio without

answering the call.

To answer an intercom call:

• Press the intercom button to talk to the intercom caller.

To end a whisper intercom call:

• Press Endcall.

Place a Priority (Precedence) Call

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical

calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and

Preemption (MLPP) to your phone.

Keep these terms in mind:

• Precedence indicates the priority associated with a call.

• Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your

phone.

Priority Level of an MLPP Call

To see the priority level of an MLPP call, look for an MLPP icon on your phone screen:

Priority call

Medium priority (immediate) call

High priority (flash) call

Highest priority (flash override) or executive override call

Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is

normal (routine).

Contact your system administrator for a list of corresponding precedence numbers for calls.

Note