Calling Features
• When you switch an in-progress call from your mobile phone to Cisco Unified phones that share the
Send Active, Ringing, or On-Hold Call to Voice Message System
Procedure
Step 1
Press iDivert.
If you have no redirect options available, the call transfers to your voice message system.
Step 2
If you have redirect options available, your phone displays a new menu. Choose an option to redirect the call.
Call Forward
You can use the call forwarding features to redirect incoming calls from your phone to another number.
Your system administrator may allow you to choose from two types of call forwarding features:
• Unconditional call forwarding (Call Forward All): Applies to all calls that you receive.
• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage):
You can access Call Forward All on your phone or from your Cisco Unified Communications Manager User
Options web pages. Conditional call forwarding features are accessible only from your User Options web
pages. Your system administrator determines which call forwarding features are available to you.
Tips
• Enter the call forward target number exactly as you would dial it from your phone. For example, enter
• You can forward your calls to a traditional analog phone or to another phone, although your system
• Call forwarding is specific to the phone line. If a call reaches you on a line where call forwarding is not
• Your system administrator can enable a call forward override feature that allows the person receiving
• Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number
same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified phones. The iDivert
feature returns when the call ends.
Applies to certain calls that you receive, according to conditions.
an access code or the area code, if necessary.
administrator may restrict the call forwarding feature to numbers within your company.
enabled, the call rings as usual.
your forwarded calls to reach you. With override enabled, a call placed from the target phone to your
phone is not forwarded, but rings through.
you enter creates a call forwarding loop or exceeds the maximum number of links permitted in a call
forwarding chain.
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications
Send Active, Ringing, or On-Hold Call to Voice Message System
Manager 9.0 (SCCP and SIP)
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