Basic Phone Features
1. Basic User Information:
A. Placing an Internal Call:
Lift handset, dial the five-digit extension, or
•
Press the NewCall softkey, dial number (engages speaker phone), or
•
Press the NewCall softkey, dial number, lift handset, or Press Speaker
button.
B. Placing an External Call:
Lift Handset, Dial 9 and 1 + 10 digits or the 7-digit local number.
C. Ending a Call:
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Replace handset or press the EndCall softkey.
D. Answering a Call:
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Lift handset, or
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Press the Answer softkey (engages speaker phone), or
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Press the Speaker button.
E. Redial Feature:
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Lift handset and press the Redial softkey or press the Redial softkey
with the handset on hook (engages speakerphone).
2. Call Back Feature:
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While listening to ringing or busy tones, press the CallBack softkey.
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A confirmation screen displays on the phone. Press exit to clear the
confirmation screen.
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When person becomes available, you will receive an alert. A
notification will also appear on your screen.
3. Placing a Call on Hold/Resuming the Call:
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Press the Hold softkey or Hold button.
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To resume the call, press the Resume softkey.
4. Transferring a Call:
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With a connected call, press Transfer softkey or the Transfer button.
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Dial the extension to which you are transferring to.
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Stay on the line to announce your caller or simply press the Transfer
button or softkey.
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To retrieve the caller during the transfer process, press the EndCall
Softkey. Press the Resume softkey to connect with the original caller.
•
To transfer a call directly to voicemail, dial a star (*) prior to dialing the
extension of the person you wish to transfer to.
5. Alternatives to Answering:
A.
Decline:
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Press Decline softkey in order to send caller to voicemail
B.
Do Not Disturb:
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Press the "Do Not Disturb" softkey to activate
•
Press the "Do Not Disturb" softkey to cancel
Advanced Phone Features
6. Call Forward Feature: (Forward incoming phone calls to alternate phone number)
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Press the Forward All softkey.
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Dial forwarding target number exactly as you would dial from your
phone.
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To cancel, press Forward All softkey again.
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To forward your call to voicemail, preform the call forward feature and
press the messages button instead of an alternate number.
7. Call Park Feature: (Held call that can be retrieved from any Cisco IP Phone)
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With call connected, press the Park softkey.
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A 5-digit temporary extension will be displayed 8800 - 8879
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To retrieve parked call: Dial the temporary extension on any Cisco
IP Phone
Note: After a 3-minute period call, will ring back on original phone.
8. Conference Calling:
Conference (Join Multiple callers together)
Maximum participants - 16)
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While connected to another party press the Conference softkey. The
caller will be placed on hold
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Dial the number of another participant (internal or external)
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Press the Conference softkey to join the calls.
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Repeat above steps until desired or maximum number of
participants are included in conference call.
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To combine existing calls that are already on your phone, press the
Conference button.
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Press the Active Calls softkey.
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Select the call want to add to the conference.
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Press the Conference button or softkey.
Conference List (Standard Conference Calls Only)
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While conference is in process, press More softkey.
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Press the Show Detail softkey, Participants names and/or phone
numbers will be listed.
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To remove conference participant, press Remove softkey
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Only the conference call originator can remove
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Press Update softkey to update the current list of participants.
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