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Cisco Headset Administration
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Headset Management Overview
This chapter assumes that you have already deployed the Cisco Headset 500 Series to your users. For more
information on headset deployment see
In Cisco Unified Communications Manager (Unified CM) Administration, you can:
• Remotely configure headset settings such as wireless radio range, audio bandwidth, and Bluetooth on/off.
• Define and control the headset firmware.
• Get a detailed inventory of all the headsets in your deployment.
• Diagnose and troubleshoot headsets with Remote PRT, headset metrics in Call Management Records
Headset Management Feature Compatibility
Cisco Headset Management is supported in Unified Communications Manager from the following releases:
• Release 11.5(1)SU7 for 11.x releases
Headset Management Overview, on page 11
Headset Management Feature Compatibility, on page 11
Workflow: Configure Headset Serviceability, on page 13
Activate Cisco Headset Service, on page 14
Prepare Your Headset COP Files, on page 14
Configure User Profiles for Headset Users, on page 15
Apply User Profiles to End Users, on page 16
Firmware Management, on page 17
Headset Template Management, on page 17
Headset Inventory Management, on page 21
Configure Cisco IP Phones for Headsets on Cisco Unified Communications Manager, on page 23
Headset Administration on Multiplatform Phones, on page 25
Headset Administration on Webex Control Hub, on page 26
(CMR), and alarms.
C H A P T E R
Cisco Headset 500 Series Set Up, on page
Cisco Headset 500 Series Administration Guide
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