• When you have multiple calls on one line, the active call always appears at the top of the LCD.
Held calls appear below.
• You can put up to six calls on hold, depending on how many calls are configured for your line. If
you need more calls configured for your line, ask your phone support team.
Transferring a Connected Call
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to...
Transfer a call without
talking to the transfer
recipient
Talk to the transfer
recipient before transferring
a call ("consult transfer")
Transfer two current calls
to each other ("direct
transfer")
You cannot transfer a call that is on hold. Press the Hold button to release a selected call from
Tip
hold, then transfer it.
Making Conference Calls
Conference calling allows three or more parties to participate in a call simultaneously. Your
Cisco IP Phone can support several types of conference calls depending on your needs and your
phone's configuration. The following conference softkeys may be available on your phone:
• Confrn—use this softkey to establish standard conferences (3-16 particpants) by calling each
particpant individually. Standard (or "ad hoc") conference calling is a default feature available on
most phones.
• Join—use this softkey to establish a standard conference (3-16 participants) among several current
calls on a single line. Standard (or "ad hoc") conference calling is a default feature available on
most phones.
16
Then...
During a connected call, press Trnsfer and enter the target number.
When you hear the call ringing, press Trnsfer again.
Press Trnsfer and enter the target number. Wait for the transfer
recipient to answer. If the recipient accepts the transferred call, press
Trnsfer again. If the recipient refuses the call, press the Hold button to
return to the original call.
Choose the first call you want to select and press more > Select. Repeat
for the second call. From one of the selected calls, press more > DirTrfr.
The two calls connect to each other and drop you from the call. If you
want to stay on the line with the callers, use Join to create a conference
instead. For details, see the "Making Conference Calls" section on
page 16.
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