Cisco Small Business Pro SRP527W Manual do utilizador - Página 16
Procurar online ou descarregar pdf Manual do utilizador para Router de rede Cisco Small Business Pro SRP527W. Cisco Small Business Pro SRP527W 21 páginas. Dot (digital office technology)
Também para Cisco Small Business Pro SRP527W: Manual de início rápido (17 páginas), Manual do utilizador (27 páginas)
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Section 1. What's in the Box
Section 2. Setting up your system
Section 3. Remote Working
(working away from your office)
Section 4. Troubleshooting
Section 5. Acronyms, Abbreviations
and Glossary
Previous
Next
Section 4.
Troubleshooting
Note: this section is for DOT service that has already been set up and has worked in the past.
If you're having trouble setting up your service for the first time, or adding new equipment,
phone us on 13 2000 and say "Digital Office Technology" when prompted.
Issues with usernames and passwords
Problem
Suggested solution
Lost usernames
If you can't remember a username or password, refer to the DOT Configuration Summary email that you received
and/or passwords
before your DOT activation.
Most Telstra websites have a link to click if your password or username doesn't work.
Otherwise, phone us on 13 2000 and say "Digital Office Technology" when prompted
Issues with the Internet
Problem
Suggested solution
Internet not working
If most of your DOT service is working, but one computer can't get access to the Internet, follow the steps below,
on some computers
checking for Internet access after each step. Once you have access, you don't need to continue with the
(wired)
remaining steps.
Note: These steps are for computers that are physically connected to the router (the router is the device labelled CISCO
If the computer without Internet is connected wirelessly, see Internet not working on a wireless computer below.
1.
Make sure the cable connecting your computer to the router is securely plugged in to the computer and one of
the four yellow LAN or WAN ports on the router.
2.
Try a different yellow port on the router. Unplug the cable from one yellow port and plug it into a different one.
3.
Connect a different Ethernet cable between your computer and the router.
4.
Switch the computer and the router off, and wait approximately 30 seconds.
5.
Switch them back on again. (The router's power switch is on the back of the router, just above the power cord.)
6.
If none of the tips above help you get connected, phone us on 13 2000 and say "Digital Office Technology" when
prompted.
Internet not working
If a wireless device has lost its connection, but the rest of your DOT service is working, follow the steps below,
on some computers
checking for access after each step. Once you have access, you don't need to do any more steps.
(wireless)
1.
Turn off the device or devices and the router, then wait 15-30 seconds and turn them back on again.
(The router's power switch is on the back of the router, just above the power cord.)
2.
Make sure that your device is close enough to the router to receive a signal, and that it's not behind thick walls.
3.
Check your wireless device's documentation for help about wireless connectivity, or phone us on 13 2000 and
say "Digital Office Technology" when prompted.
).
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