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Getting started with Cisco 7821 Phone

Pick-up Groups

You may be a member of a Pick-up Group

A notification or tone will alert of available

calls to answer

Press the Pick-up Soft Key (or More Key first)

The call will be presented to your phone

Lift the Handset or Press Answer Soft Key to

accept the call

Call Back – (Internal Calls Only)

On Busy Tone or Ring Tone

Press Call Back Soft key, replace handset

A tone will indicate when the user is available

Press Dial, Lift the Handset to call user

Voicemail

Voicemail Notifications: The Red Light will be

illuminated on your handset and a message

icon will appear on your phone screen.

To access Messages from your own phone:

Press the Voicemail Messages Key

Enter your PIN followed by #

(Default Pin

13579

Voicemail Enrollment

You will need to complete Enrollment steps on

first Login:

Record your Name #

Record a Personal Greeting if required #

Change your PIN #, repeat PIN # to confirm

Confirmation that Enrollment has been

successful.

New messages will be played first.

Message Controls:

1. Repeat Message

2. Save Message

3. Delete Message

4. Reply

5. Forward Message

6. Mark it New

7. Rewind Message

9. Message Properties

0. Help

Voicemail Menu: Greetings & Settings

1. Listen to Messages

2. Review Old Messages

4. Set Up Options

➢ Record Greetings – Prompt 1

1. To record a personal greeting

2. To record an alternate greeting

➢ Preference Settings – Prompt 2

1. To change your PIN

2. To change your Name

Follow message prompts for other settings

available

Access Voicemail Remotely

Dial your company's direct voicemail number

(if available)

Or dial your own Telephone Number

Once answered by Voicemail

Press *

Enter Your User ID # (Telephone Number)

Enter your PIN #

Follow all menu prompts as normal

The Applications key is used to access

Call History, Services and Preferences.

Extension Mobility

This allows you to Log-in to any desk phone to

retrieve your phone profile while at another

desk or office.

Press the Applications key on your phone

Use navigation key to highlight Extension

Mobility/Login and press Select

Enter User ID

(as supplied)

Arrow down to PIN

Enter your PIN number

(as supplied)

Press Submit

The phone will reset to your phone profile

Log Out of your Phone

Press the Applications key on your phone

With Extension Mobility/Logout highlighted

Press Select

At the Logout prompt, press Yes

You will then receive a logout successful

message and the phone will reset back to its

original settings.

Change your Extn Mobility PIN

Press the Applications key on your phone

Navigate to Extension Mobility and press

Select

Select Change PIN

Enter the following information

User ID (Telephone number)

Enter Current PIN

Enter New PIN

Confirm PIN, Press Change