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D15029.01 Troubleshooting Guide TC6.0, April 2013.

Introduction

This guide covers troubleshooting of the following equipment with software version TC6.0 installed:

•

C Series Codecs (C20, C40, C60, C90)

•

EX Series (EX60, EX90)*

•

SX20 Codec

•

profiles Series (containing C Series Codecs)

•

MX Series (MX200, MX300)

For Cisco CTS products please see

Cisco CTS Troubleshooting Guide

US/docs/telepresence/cts_admin/cts_troubleshooting/CTS_Troubleshooting.html.

This guide deals with configuration and troubleshooting mainly using the web interface of the system.

For details on how to access the web interface please see "Accessing the system using the web

interface" on page 5.

please read the

release notes for TC6.0

and bugs that are resolved in this release.

A new release key is required for upgrading to a major release e.g., from TC5.1.0 to TC6.0. A new

release key is not needed for minor release upgrades e.g., from TC6.0 to TC6.1.

please see "Appendix A - Other sources of information" on page 31 for information regarding the

customer forum and other sources of documentation.

if your problem persists after following the troubleshooting steps in this guide, you can create a service

request ticket. For instructions see section "How to create a support ticket" on page 28.

We welcome feedback on this document. please send comments or suggestions for improvements

* EX60/90 can also run TE6.0 for testing purposes with CUCM. This guide deals with EX series running TC6 software.

All TE6.0 features (CUCM) will be available in TC6.1 for the EX series in the near future.

Troubleshooting Guide TC6.0

http://www.cisco.com/en/

on the Cisco web-page to see new features introduced