Cisco CATALYST RPS 2300 Notas de instalação - Página 18
Procurar online ou descarregar pdf Notas de instalação para Hardware de rede Cisco CATALYST RPS 2300. Cisco CATALYST RPS 2300 20 páginas. Switches and power supply modules
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Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity
definitions.
Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations.
You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your
business operations are negatively affected by inadequate performance of Cisco products. You and Cisco
will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most business operations
remain functional. You and Cisco will commit resources during normal business hours to restore service
to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
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Installation Notes for Catalyst 3750-E, Catalyst 3560-E Switches and RPS 2300 Power Supply Modules
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