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Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco

Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical

Support Website on Cisco.com features extensive online support resources. In addition, Cisco

Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid

Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and

resolving technical issues with Cisco products and technologies. The website is available 24 hours a

day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password.

If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Use the Cisco Product Identification (CPI) tool to locate your product serial number before

Note

submitting a web or phone request for service. You can access the CPI tool from the Cisco

Technical Support Website by clicking the Tools & Resources link under Documentation &

Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list,

or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers

three search options: by product ID or model name; by tree view; or for certain products, by

copying and pasting show command output. Search results show an illustration of your

product with the serial number label location highlighted. Locate the serial number label on

your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3

and S4 service requests are those in which your network is minimally impaired or for which you

require product information.) After you describe your situation, the TAC Service Request Tool

provides recommended solutions. If your issue is not resolved using the recommended resources, your

service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this

URL:

http://www.cisco.com/techsupport/servicerequest