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7. Common Questions and

Troubleshooting

Here are some of the questions you may need to

ask, as the owner of TomTom GO. For more

solutions, see www.tomtom.com.

Why is the main navigation screen now in black

and white? Why won't 'Navigate to...' work?

If the built-in GPS receiver loses its 'fix' on the

orbiting satellites, usually due to surrounding tall

buildings, the map display is switched into

monochrome, to warn you that the information

shown may not now be accurate. As soon as a fix

is regained, the display will automatically switch

back to colour.

How do I charge the unit?

TomTom GO is normally charged whenever it's

plugged into your vehicle's 12V electrical system

using the supplied DC power lead. Note that if your

engine is turned off then you may need to switch

your vehicle ignition back into an 'Accessories'

position. Consult your vehicle handbook. If you

need to charge TomTom GO at other times, use the

international AC adapter (5V), also provided.

How can I reset TomTom GO and restore the factory

settings?

You should never have to reset TomTom GO under

normal circumstances. However, in the event of a

problem you can reset the unit by removing it from

the cradle and using a straightened paper clip in

the reset hole on the unit's bottom (just behind the

release button).

How do I get support?

Visit www.tomtom.com for technical support and

contact information.

How can I find out my TomTom GO's software ver-

sion and serial number?

On any route summary screen, tap the software

version number shown in a box beneath the GPS

satellite status icon. If you tap the box, you'll see

more details of your unit's configuration and the

current map.

What do I do if I suspect the device is defective?

If you have already tried the reset advice above

and still experience a problem, then we'd like to

hear from you. Please contact us by by email using

the contact addresses on www.tomtom.com

Why should I register on the TomTom web site

(updates, support, etc)?

Registering your product gives you access to all

the latest news about your TomTom GO, and will

help us to supply you with the best possible

support.

How do I change the front cover?

You'll need a small, flat-bladed screwdriver.

Starting at the bottom of the front cover, gently

insert the blade and lever the cover up and off.

Work your way round the perimeter until the cover

comes away easily. Replacement covers can be

obtained from TomTom.

What accessories are available?

1. Additional maps

2. Active antenna kit for cars with heat reflective

windscreens

3. Professional docking kit for direct connection to

car power supply and audio system

4. Additional mounting options

5. Deluxe carry bag

6. Additional front covers

What can I do if the DC power lead no longer

seems to work?

Like all good automotive accessories, the 12V DC

power lead has a fuse. Replace it with a standard

fuse from an accessory shop.

8. Battery

We recommend that you fully charge TomTom GO

the first time that you plug it in. Fully charging the

battery will take around 2 hours.

Note that TomTom GO uses a small amount of bat-

tery power to maintain its state when you switch it

off. If you don't charge it for a prolonged period of

time then you will lose this state and TomTom GO

will re-start. Your settings will however, be main-

tained. You can tell it's time to charge TomTom GO

when the battery indicator turns orange.

Appendix A:

Specifications

Processor: 200MHz ARM920T.

Screen: 3.5", 320 x 240 x 262,144-colour TFT LCD.

Memory: 32MB RAM.

Battery: Internal 2200 mAh Li-Ion

Size and weight: 115 mm x 92 mm x 58 mm; 310 gr.

Memory card: SD card included, contains

application and default maps.

GPS receiver: Integrated 12-channel 'All-in-View'

tracking, accurate to 10 metres; supplied with

internal antenna and support for external active

antenna; SiRFStar IIe/LP chipset.

Assisted Satellite Navigation: Provides uninter-

rupted navigation in tunnels and urban canyons for

a period of time.

Sound: Powerful internal loudspeaker and optional

connection to car stereo system.

Power supply: 12V (cigarette lighter socket) DC

power lead and international AC adapter, both

supplying 5V DC to TomTom GO.

PC-connection: USB cable.

Temperatures: Standard operation: -10

short period storage: -20

C to +60

storage: -20

C to +25

Regulatory Information

Safety: CE (Conformité Européen), EN60950-1: 2003

EMC:

FCC Class B, ICES-003 Class B, e-Mark,

EN 301 489-1

Radio

EN 300 440-2, RSS-210

C to +55

C; long period