Diivoo TV-238ZD-2MP Manual do utilizador - Página 11

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9

Troubleshoot

Q:
Fail to add device during net-pairing?
A :
Please make sure the mobile phone and device are connected
to 2.4GHz router. Make sure the correct Wi-Fi password is entered.
Q :
Still fail to add device after re-scanning?
A :
If fail to add device, it is recommended to restart the device or
power off the device, and try again.
Q :
The device cannot preview?
A :
Check for weak Wi-Fi signal. You can place the camera close to
the router. If it still doesn't work, reset the device, and add it again.
Q :
Why the device is still on the list after resetting the device?
A :
The device resetting only resets the camera's network configu-
ration and cannot change the configuration on the App. You must
log in the App to delet the camera from the list
Q :
How to connect the camera to another router?
A :
First log in the App to delete and reset the device, and configure
the device again through the App.
Q :
Why the device cannot identify SD card?
A :
It is recommended to insert and remove the SD card after
power off the device. Check if the SD card is under normal service
conditions and the format is FAT32. The
App shall suggest "could not find SD card" under unstable network
of the mobile phone or the device.
Q :
The device is online and has an alarm event, but the mobile
phone cannot receive the information?
A :
First confirm that App allows notification in the settings of your
mobile phone. Under normal circumstances, when an anomaly is
detected, a message will appear in the notification bar of your
mobile phone. You should set a notification sound or
vibration in your mobile phone.
In addition, when viewing the real-time video in the App, you
cannot receive alarm of the camera I being viewed. Because the
device defaults the camera being viewed indicating that the user is
focusing on the monitoring video, and there is no need for an
alarm.
Using the advanced intelligent alarm push algorithm to ensure that
the alarm message will not be frequently, but the camera will
record all the alarm messages and videos.